Did the guy at Shell swipe MY Shell Drivers Club card?

dianasnan

This used to be a sackable offence at Homebase.

d.edna

ym wrote: »

I'm wondering if anyone has received money from the Shell Drivers Club loyalty scheme. Shell offers cashback on all transactions, - if you have your card swiped during the transaction. BUT, At the Shell petrol station on Bury New Road, Manchester, the guy at the till has a pile of HIS OWN shell loyalty cards in front of him, and he swipes them when customers don't have a loyalty card. Whose card does he swipe when you hand him your card? Yours or his? Does anyone know?

That garage is risky in my opinion, I live near it and heard about so many stories about irregularities so nothing I hear about there surprises me, They have nice pumps though.

nearlyrich

I have had money from the scheme, I got a statement on line today in fact. I check all my trabsactions on my credit card. I have used this garage without any problems...

uktim29

Bamber19 wrote: »

Why? If he's swiping cards only when a customer doesn't have one then there's clearly a bit of dishonesty between him and the employer but nothing that affects the customer. I can understand people thinking "that's a bit dishonest" but to report him for it in the hope he loses his job when it's none of your business and doesn't affect you at all is a level of busy body I hope to never become.

Agree with this. If it's not effecting the customer then whats the problem?

Just a power trip thing the people who would want to report him.

taxiphil

uktim29 wrote: »

Agree with this. If it's not effecting the customer then whats the problem?

Just a power trip thing the people who would want to report him.

Because he's stealing from his employer.

If you think people should turn a blind eye towards stealing by staff then I think that gives us a glimpse into your character. You're certainly not somebody I'd want to employ if I owned a shop.

uktim29

taxiphil wrote: »

Because he's stealing from his employer.

Taking money out of a till is stealing from an employer. In this case the employer is giving something away, the customer has declined, the employer is at no loss as it's something they do anyway.

Patrick20

uktim29 wrote: »

Taking money out of a till is stealing from an employer. In this case the employer is giving something away, the customer has declined, the employer is at no loss as it's something they do anyway.

Actually, the employer knows that there wont ever be 100% of their customers using a loyalty card so really they will be at a loss. No matter if they take it from the till or not the staff member is going to be using those points to purchase items (or whatever the points get you ) and shell will have to foot the bill, which means a loss in revenue to the company. Also, if the company loses profits you can expect consumers to pay more. So everyone ends up losing from the situation(except from the guy raking in points)

I understand both ends of the argument but i still agree that its wrong for this guy to be doing it. However, i wouldn't personally complain about him because who knows what situation he could be in? He will get caught though. I worked in a Morrisons Petrol Station and one of the guys i worked with stole £5 worth of the morrisons miles points and was sacked the next week. They only caught him at it once and that was enough so the shell guy will get whats coming to him soon (if not already)

uktim29

Patrick20 wrote: »

Actually, the employer knows that there wont ever be 100% of their customers using a loyalty card

To be honest though thats just more being fortunate than anything else. Not really crime of the century in my book.

taxiphil

I was going to say exactly what Patrick said.

The business model for any loyalty card scheme will be based on research showing the average customer take-up rate, which let's say for the sake of argument is 50%.

If the take-up rate was 100% the reward rate would have to be only half as generous for everyone, or would have to be subsidised in another way, probably by half a penny on a litre of petrol.

There's nothing "fortunate" about there not being a 100% take-up rate Tim, it's a carefully researched business model which relies on the principle that crooked staff will not skew the figures by putting all unclaimed points on their own cards.

Whatever way you look at it, it's a prima facie case of theft against the employer. And when you look at how much fuel a typical forecourt shifts in one day and then work out 0.5% of the gross value of that, we're not talking trivial amounts here either.

uktim29 wrote: »

Not really crime of the century in my book.

No, it's not crime of the century. But it's still theft and is no better than stuffing a couple of hundred cigs and a few bottles of booze into your bag before leaving work every night.

I'm surprised that having worked in retail yourself, you seem to think this kind of activity is OK and that other people should turn a blind eye to it.

uktim29

taxiphil wrote: »

I'm surprised that having worked in retail yourself, you seem to think this kind of activity is OK and that other people should turn a blind eye to it.

I don't think it's ok Phil but I wouldn't bother wasting my time over it.

taxiphil wrote: »

And when you look at how much fuel a typical forecourt shifts in one day and then work out 0.5% of the gross value of that, we're not talking trivial amounts here either.

I'd consider it highly unlikely they don't have a system that monitors accounts which develop abnormal amounts of points going on them. So the cashier can do it at their own risk. If the company doesn't have such a system it's their own fault then really.