I need some help with Broadband issue

Marty_J

Ask on Tiscali's support forum:

http://www.tiscali.co.uk/forums/forumdisplay.php?f=215

It's the only way you'll actually get any help from them.

cutiepie

espresso wrote: »

I have a problem with Tiscali and wonder if anyone can resolve it for me.

I have had my calls and broadband with Tiscali for quite a long time and have been paying line rental to BT. I recently changed to line rental with Tiscali as it was free. Within a few days the internet connection disappeared and after repeated calls to Tiscali, only to be answered from an Indian call centre, they promise to look into it for me and to ring me back at a time suitable to me but they either don't ring back or if they do say someone will phone me as an engineer is looking into the problem. I have been informed by a friend who knows about computers that when I finished with line rental from BT, they disconnected the internet connection. Is this the case? My modem just flashes all the time and I am sure it is connected with my line rental no longer being with Bt but have no luck with constant phone calls to Tiscali. Can anyone help? I can't get through to BT either as my line rental is no longer with them.

penrhyn

Best course of action is to cut your losses with Tiscali and move your line rental back to BT, who then might be minded to fix it.
The irony is that it would have been a BT engineer who moved your line across to the Tiscali LLU kit, but they will only look into the problem if Tiscali request it.

officegirl21

You can hear noise on the line
If you are having trouble connecting to your ISP and you are hearing noise on the telephone line, it most probably is a fault. In this case BT can check the line and identify what and where the problem is (e.g. inside your house or at your local exchange).
To report a suspected fault, phone BT on 151 (landline) or 0800 800 151 (from a mobile).
Still have problems with line noise?
Again this is probably a problem with your microfilters either being faulty or not connected properly - if you were wondering, Sky digiboxes and fax machines also need a filter.

1. Try disconnecting all of your ADSL equipment, including filters, leaving your telephone as the only thing connected, then see if the noise still persists.
2. You can also do a quiet line test by dialling 17070 and selecting option 2, once again, if noise still continues it is probably a line problem so contact BT.
3. If it doesn’t make any sound then connect your microfilter to the master socket, connect the phone and listen again.
4. If you here a noise, the filter is most likely faulty so try another one.

If none of the above work and BT have confirmed there is nothing wrong with the line, you are advised to chat to a telecoms or electrical engineer to fix the problem.

LarryHarry

cutiepie wrote: »

espresso wrote: »

I have a problem with Tiscali and wonder if anyone can resolve it for me.

I have had my calls and broadband with Tiscali for quite a long time and have been paying line rental to BT. I recently changed to line rental with Tiscali as it was free. Within a few days the internet connection disappeared and after repeated calls to Tiscali, only to be answered from an Indian call centre, they promise to look into it for me and to ring me back at a time suitable to me but they either don't ring back or if they do say someone will phone me as an engineer is looking into the problem. I have been informed by a friend who knows about computers that when I finished with line rental from BT, they disconnected the internet connection. Is this the case? My modem just flashes all the time and I am sure it is connected with my line rental no longer being with Bt but have no luck with constant phone calls to Tiscali. Can anyone help? I can't get through to BT either as my line rental is no longer with them.

My daughter has been having the same problem since July when she tried to take her line rental over to Tiscali, but previously to that she had been paying both BT & Tiscali for line rental because Tiscali were having problems sorting the cross over.

So she finally cancelled BT then lo & behold she no longer has either phone line or Internet connections and trying to get Tiscali to solve the problem has been a constant 3 month battle of phone calls to every depart known to man & email after email nearly every day since July. She has finally relented & rang BT to reconnect her line, which they are happy to do within the next 24 hours - so why do Tiscali have all the problems????

So my suggestion to you Cutiepie is don't bother just stick with BT for line rental. Unless anyone else has any suggestions where my daughter can get the best deal for line rental/calls & internet other than Tiscali???

espresso

Please learn to quote properly. espresso would never have a problem with Tiscali as he would not touch them with yours!