Tiscali problems over Line Rental

LarryHarry

Here!! Here!! I agree Veronica - my daughter & I have been phoning (premium line nos) & emailing almost every day since July to get Tiscali to sort out her problem with her phone/broadband.

She ceased trading with BT in July (when her 2nd 12 month contract finished) after attempting to 'go over' to Tiscali (for the 2nd time in 18 months) but we are still no nearer geting either phone line or broadband & It's now Sept :mad:

She is unable to receive incoming or make outgoing calls (although she is assured by both BT & Tiscali that she does have an active line - but who with???? we don't know & they wont say) Neither is her broadband working, we have sent BT bills to claim line rental (not heard anything) & made numerous calls to Customer Services, Technical Support, Chasing Dept etc but all reluctant to let us speak to a 'MANAGER'.

We have been advised, yet again for the 50th time, that it will be sorted in the next 24-72 hours - yea rite!! Now the kids are back at school & she's job hunting you can imagine how frustrating this now is.

So if RichtheFixer is taking on cases then please, please, please see if you can work a miracle with this one :rotfl:

richthe_fixer

I take all this on board, i am not prepared to get into a debate on this forum, but i am prepared to offer help and assistance to you and all our customers who need it. I have given you the information you need to progress this and will not comment again on this particular case.

richthe_fixer

if you are having account issues please private message me to adhere to Date protection laws and let me know your phone number you are provisioned on so i can assist further.thanks

veronica46_2

I am not at all comfortable by someone sending me their private phone number privately on a public site. Should you ring people you do not know from Adam?
give them your account details?
My Mum always said not to...

Tiscali as a whole need to sort out their massive problems as outlined above by several customers.This is a question of company policy.

It seems we are being invited to spend even more money by phoning a mobile number .

I do not wish to enter a personal discussion with all my details to someone on a mob. number, but ta for the offer.
Sorry- but it sounds verrry weird.
:A

veronica46_2

richthe_fixer wrote: »

veronica46 i have sent you a private message to resolve your issues

yes - it is too scary for words.... I was not going to reply this way, but I find it extremely odd. I would have thought one would be supplied with a public number for a named individual on the team.
I am perplexed that a private number be given from a huge company such as Tiscali, don't get it at all.

veronica46_2

LarryHarry wrote: »

Here!! Here!! I agree Veronica - my daughter & I have been phoning (premium line nos) & emailing almost every day since July to get Tiscali to sort out her problem with her phone/broadband.

She ceased trading with BT in July (when her 2nd 12 month contract finished) after attempting to 'go over' to Tiscali (for the 2nd time in 18 months) but we are still no nearer geting either phone line or broadband & It's now Sept :mad:

She is unable to receive incoming or make outgoing calls (although she is assured by both BT & Tiscali that she does have an active line - but who with???? we don't know & they wont say) Neither is her broadband working, we have sent BT bills to claim line rental (not heard anything) & made numerous calls to Customer Services, Technical Support, Chasing Dept etc but all reluctant to let us speak to a 'MANAGER'.

We have been advised, yet again for the 50th time, that it will be sorted in the next 24-72 hours - yea rite!! Now the kids are back at school & she's job hunting you can imagine how frustrating this now is.

So if RichtheFixer is taking on cases then please, please, please see if you can work a miracle with this one :rotfl:

Err- i would stick with dealing with tiscali direct. I am sorry for your daughter- it's too awful.
I get the feeling that companies have become very cavalier with their customers- I remember a time when you were treated with more care. Mind you, I was a child at the time.

billsavings

richthe_fixer wrote: »

i am prepared to offer help and assistance to you and all our customers who need it.

Are you Tiscali Official Online Support or are your acting in an unofficial capacity ?

veronica46_2

Morrissey100 wrote: »

I'm a Tiscali customer too and to be honest find the service pretty good, no real issues, I found their forum support really useful, I think maybe you could try there, I know it's manned everyday as I got a reasonably fast response.
Good luck

Do you work for 'em too?
Reasonable question under the circumstances.

utilitybroker

I would be very careful about responding to Richthe fixer and giving him any info

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LarryHarry

richthe_fixer wrote: »

I would agree, if you go to www.tiscali.co.uk, and enter the forum, these are monitored and we can pull your customer information from it and resolve your issues.

I've been on their website this morning as you suggested but can't even see the Forum you refer to. :cool: