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BT anytime service - extra charges!
jazzy
Posts: 1,112 Forumite
I recently changed my mother's BT phone line service to the BT Anytime service which was on offer at £15.45 per month. It seemed a good offer, because she is a pensioner it would save her a small amount each month.
She received her first phone bill today and was charged a 3 month advance line rental charge. This was not mentioned anywhere on the BT website or the BT customer service who set up the new service.
I contacted BT who have now changed the quarterly billing to monthly billing instead but the monthly billing works out at around £18 per month.
I am not happy, I tried to change back to her original BT phone service but I was informed that she was now in a new fixed contract and nothing could be done to change things.
So be warned check out if there are any advance payment taken when signing up with any new BT phone contracts or package changes.
She received her first phone bill today and was charged a 3 month advance line rental charge. This was not mentioned anywhere on the BT website or the BT customer service who set up the new service.
I contacted BT who have now changed the quarterly billing to monthly billing instead but the monthly billing works out at around £18 per month.
I am not happy, I tried to change back to her original BT phone service but I was informed that she was now in a new fixed contract and nothing could be done to change things.
So be warned check out if there are any advance payment taken when signing up with any new BT phone contracts or package changes.
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Comments
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I recently changed my mother's BT phone line service to the BT Anytime service which was on offer at £15.45 per month. It seemed a good offer, because she is a pensioner it would save her a small amount each month.
She received her first phone bill today and was charged a 3 month advance line rental charge. This was not mentioned anywhere on the BT website or the BT customer service who set up the new service.
I contacted BT who have now changed the quarterly billing to monthly billing instead but the monthly billing works out at around £18 per month.
I am not happy, I tried to change back to her original BT phone service but I was informed that she was now in a new fixed contract and nothing could be done to change things.
So be warned check out if there are any advance payment taken when signing up with any new BT phone contracts or package changes.
What great advice
Reading an agreement prior to signing up and understanding the terms, I would never have thought of that!0 -
LinasPilibaitisisbatman wrote: »What great advice
Reading an agreement prior to signing up and understanding the terms, I would never have thought of that!
Hey all of your recent posts seem to attack/make fun of the OP. Are you YukTim's brother?Don't grow up. Its a trap!
Peace, love and labradors!0 -
LinasPilibaitisisbatman wrote: »What great advice
Reading an agreement prior to signing up and understanding the terms, I would never have thought of that!
If you bother to read the post correctly you will findThis was not mentioned anywhere on the BT website or the BT customer service who set up the new service.0 -
What is going on with these boards, some people seem to use them as sport to attack people that they feel are more intelligent than themsleves.
If you are more intelligent, why not use your skill for good rather than self-satisfaction.
Thanks to the OP for pointing out this potential pitfall with the BT contract0 -
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It wasnt, so how come you seem to know it all!LinasPilibaitisisbatman wrote: »If it wasnt in the contract it wouldnt be enforcable however it was and is, the OP just didnt bother to read half of the relevent information
and for your comment
"the OP just didnt bother to read half of the relevent information" this applies to you for not reading my post and making a sarcastic comment!0 -
It wasnt, so how come you seem to know it all!
and for your comment
"the OP just didnt bother to read half of the relevent information" this applies to you for not reading my post and making a sarcastic comment!
Don't let him get to you Jazzy. There are a lot of folk like him on this section of the board. Check out his posts - 99% of them are very critical of the OP with very little justification.
That's why I think he's related
to YukTim29. Don't grow up. Its a trap!
Peace, love and labradors!0 -
It wasnt, so how come you seem to know it all!
and for your comment
"the OP just didnt bother to read half of the relevent information" this applies to you for not reading my post and making a sarcastic comment!
Please post a link to the material you signed up on then, I'll bet its mentioned
The fact is I do not believe for a second BT have material without this information available somewhere
Too many people see £14.99 a month and sign up not thinking about the long term consequences or contract0 -
Don't let him get to you Jazzy. There are a lot of folk like him on this section of the board. Check out his posts - 99% of them are very critical of the OP with very little justification.
That's why I think he's related to YukTim29.
HD-you ARE getting more than a little obsessed with uktim..have a day off..0 -
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