How do you really get through with a complain to ARGOS

chickmug

Without going into the 'ins and outs' we have reached an impasse with Argos over a Fridger/Freezer beakdown. Been speaking with their normal customer service staff and then the last two calls, today, with the Manager. I asked to speak with someone in higher authority but he said another manager to which I asked to speak to a director which he refused to arrange.

I went on to ask the Argos customer policy on complaints but again he started getting very miffed so I decided to abort the call and take stock. We have been getting advice from the Consumer Helpline but wondered if anyone knows what to try next?
:mad: :mad: :mad:

brightonman123

found these, poking around their site-

...owned by
Home Retail Group plc, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.
- might be worth writing here, if no joy on t'phone..
the main man is Terry Duddy- Chief Executive.

here's their online query form- may get reviewed by someone in a position to help..?
https://www.argos.co.uk/webapp/wcs/stores/servlet/ArgosEmailUsEntry?krypto=KuSadKz%2BB7swg20HG%2B%2FmWF61KCu%2Fx%2B9LiVJ8g2%2FZRge5HrVCe4NMwAbUkcleRvX0bGVckoh8y7GA%0A%2FW1WOtjQbJ8Gr6IFBPdMM78%2FzWZC4FbSR2wA2xcZYg%3D%3D

general t/cs re refunds etc-
http://www.argos.co.uk/static/StaticDisplay/includeName/ReturnsAndRefunds.htm
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...



Within 30 days

• Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
• If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
• If you'd like to return something we've delivered, just call us on 0845 640 0800 and we'll collect it for free. Your order number will count as your receipt.
• We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
• To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
• If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
• Our 30-day money-back guarantee does not affect your statutory rights.

If there's a fault with the product...



We've made it easier!

• If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
  replacement or a refund.
• If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
• Please note that all large kitchen appliances are excluded from our 30 day guarantee, but if your item develops a fault within 30 days, call us on 0845 640 0800 and one of our agents will assist you with your problem. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
• This does not affect your statutory rights.

* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.
Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines.
To cancel, you can email us or write to us (see contact us for details) within seven working days** of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s). Item(s) may be returned to an Argos store, or we can arrange collection free of charge.
You may cancel an order for services in the same way, within seven working days** of the date of purchase, unless the services begin sooner. You may not cancel accommodation, transport or leisure services which occur on a specific date. The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please Email Customer services or call us on 0845 640 2020.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
** All days other than Saturdays, Sundays and public holidays.

Optimist

Given you give very little in the way of details I suggest a trip to Citizens advice

Pound

chickmug wrote: »

We have been getting advice from the Consumer Helpline but wondered if anyone knows what to try next?:mad: :mad: :mad:

No idea without knowing what your complaint is about.

chickmug

An update.

Engineer (Hotpoint) called out three times and admitted it was not repairable.

Argos offered a swap or refund.

We are taking refund as want nothing more to do with 'frost free' as our second in 18 months and first one needed an exchange as faulty.

Wig

Sounds like the problem was a fridge which was replaced and then the replacement went faulty within 18 months of the original purchase date.

We don't know what happened next, perhaps you refused another repair/replacement and demanded a refund? You appear to have accepted another repairman calling, and luckily he said it was unrepairable.

Had he not said that and repaired it, you would have been stuck with it, but able to claim (in court) for defrosted food and any other costs you incurred. You still can claim for defrosted foods if there was any.

Had they insisted on another replacement, you could have rejected the offer and claimed compensation for the goods not conforming to contract, but you would have had a deduction (from the purchacse price) for 18months use.

It would have been better if you had laid out the 'ins and outs' and let us decide which bits were 'ins' and which bits were 'outs'. Of course that leaves you open to the forum idiots who like to pick at anything they can get.

uktim29

Wig wrote: »

Of course that leaves you open to the forum idiots who like to pick at anything they can get.

And the arm chair lawyers who over promise.

chuckley

HAHA i fort this was about ASOS... i was thinkin 'since when do asos do fridges?!'

PMSLLLLL. doesnt help ur case but yanooo