sky customer services

osyprey

my parents were having problems with the digibox-message- card invalid,so no tv.Phoned the tech help #08702 404040 spent 85 minutes holding on the automated system.By that time sparks were coming from my ears, slammed the phone down.This time rang to cancel got through to some damn Indian in India(wherelse) now screeming down the phone to cancel, no excuses.Well surprise surprise i get put through to tech helpline, no more !!!! just cancel the damn subscription can i see what i can do sir comes the reply, 1st response was 1/2 price call out charge for an engineer, still screeming cancel eventually get free call out for this Friday FREE. just hope they turn up can put up with another phonecall

allycat999

Never had to pay for sky to come out and fix anything. We lost our sky signal due to the lmb failing, sky quoted us £40 to come out and fix it. I point blank refused to pay it and told them if they were going to charge then cancel the subscription, they came and fixed it for free. We also lost the viewing card, after our ds hid it and depite hunting everywhere couldnt find it. Sky wanted £10 for a replacement card, refused to pay it, told them to cancel subscription then suddenly we will send you one for free :beer: My advice never pay them for anything!!!

kazzy

Sky and customer services do not exist !!!!!!!!!!!!!!!!!!!!

BTW what is the quickest time anyone has ever got thru on that 0870 number??Or should I say who has waited the longest.

I guess when I had trouble it was easily 30 mins b4 anyone answered and that was on each occassion

headcovers

osyprey wrote:

............Phoned the tech help #08702 404040 spent 85 minutes holding on the automated system.................

Try the recently introduced Freephone number 0800 731 6965. With two presses of the keypad you will be in the CS queue. Word is on the Digital Spy Forums that they answer pretty quick too (well they would when they're paying, wouldn't they?)

Lifesaver

I called them on the new 0800 number yesterday to request Sky+, it still took 45 mins, but they were paying!

badgermonkey

We've had this all week! Our Sky+ box broke (which means NO TV as we don't have an external aerial) - spent ages on hold, finally got through to be told we had to pay for a callout. No way, says we, so she put me through to another department who then HUNG UP on us!

Phoned up, very angry, ready to cancel for real, got put through to a nice fellow who agreed to send an engineer out for free, he'll phone to confirm on the day. Explain to the man that we're both teachers, cannot under any circumstances answer mobiles in the day, and he says he'll make sure we're the last appointment of the day and the engineer will phone before 9am to confirm.

On the day I rush home, skipping a meeting which doesn't make me very popular, only to find the engineer phoned the BF's mobile at 3.30 (in school hours!) and left a voicemail saying "You weren't in, I'm going home."

:mad:

After phoning Sky several times again, we finally get them to send someone out on Saturday (although originally they said there weren't any Sat. appointments, hmm, odd that) so hopefully tomorrow it will be fixed.

But I'm fuming that we have had the full Sky package for four years and still get treated like crap by CS.

dodo

headcovers wrote:

Try the recently introduced Freephone number 0800 731 6965. With two presses of the keypad you will be in the CS queue. Word is on the Digital Spy Forums that they answer pretty quick too (well they would when they're paying, wouldn't they?)

I've had picture and sound breakup on Sky so needed some help.
Tried the normal no. 08702-7316965 and waited 30 mins without luck, getting very steamed up. :mad: Then decided to try the MSE for some ideas and lo, your post gave the 0800 no. Tried that and got straight through to Sky and was put over to tech. help immediately. The chap couldn't have been more helpful and patient at my feeble efforts to unplug and replug etc. Hope its now fixed but he did say the next step would be a visit by an engineer, no mention of costs but will be interesting to see.
Will post what happens ....... but thanks for the help :T

dodo

OOPS!! Spoke too soon..
the whole system has frozen now so its back to the phone.

On the 0800 no. it takes 10 mins to get through but they pay..
try various plugs and switching on/off/on and it comes good in the end.
The tech fellow says if it fails again it will need an engineers visit which
I will have to pay for so said I would rather cancel. He didn't seem fussed and we left it at that.
We wait and see....

Noozan

I am on the phone right now to "Customer Services" (what a joke!) and I've been on hold for an hour and 4 mins....:mad:

headcovers

Noozan wrote:

I am on the phone right now to "Customer Services" (what a joke!) and I've been on hold for an hour and 4 mins....:mad:

On the 0800 number I hope :eek:

Noozan

headcovers wrote:

On the 0800 number I hope :eek:

lol, yes One hour 49 mins and still counting...! :mad: