BT nightmare need to get out of it

rosekitten

signed up on BT internet its due to end in
November.I pay a whopping £36 a month
for phone inc free weekend and evening calls
Broadband with unlimited down loads.
They want to increase this to £56 a month

I dont know how it got this high I know I
cannot afford it any more so I need to
find something a lot cheaper.BT have
offered to reduce my monthly charge by
£2 a month if I sign on for another 18 months.
the phone is rubbish its never worked properly
and every time i call them its always people with
strong foriegn accents on the line and I am finding
it difficult to understand what they are saying.My last
bill had only £4 of calling charges,we seldom if ever use
it.I intend to ask what I owe pay for it with a credit
card and move on.what is the best offer on at the
moment any help and advice will be gratefuly recieved



.

jd87

Why is it going up from £36 to £56? Were you on an introductory deal where the broadband was £20 cheaper for the first so many months or something? Or is it that you haven't been paying enough direct debit and you need to pay more to pay back to debt?

We pay BT £25 a month (broadband from someone else) and it feels like we hardly ever use the phone. It's just the way it is unfortunately. The few calls you do make each week add up and using the phone is much more expensive than it used to be.

£56 is definitely too much though. I think a reasonable price for phone + broadband is in the £35 to £45 range. You need to find out why it is going up. One cut you can probably make is to change your broadband package - do you need unlimited downloads? Maybe it will be better to switch to someone else for the broadband, especially if you're not happy with the customer service.

billsavings

If you want to reduce the cost of your BT Line Rental, Call Features , and calls read Heinz,s six step plan.

http://forums.moneysavingexpert.com/showpost.html?p=1598074&postcount=4

Then pick another Broadband Supplier.