NTL Price Rises from 1 January 2006

Heinz

Stuart_W wrote:

With a £75 installation fee? I think not.

That only applies if there has never been a BT landline in the premises before.

fayraz

Stuart_W wrote:

With a £75 installation fee? I think not.

If you have had BT in the house before, they should reconnect you and transfer your existing number for free.

Stuart_W

Yes, I am aware of the above, but there has never been a BT line in my property so the £75 installation fee DOES apply. Grrrr....

Wig

Not quite true. Even if there has been a BT line in the past, if it is disconnected it will suffer from the full BT installation charge. When I enquired how much a few years ago I was told 90 quid by BT.

And a lot of ntl installation engineers used to remove the BT line when they installed, I dunno if that still goes on.

wigginsmum

BT's site currently says you might qualify for free connection, with the following asterisked note:

* Subject to survey. Please note that some properties may have a white BT socket installed e.g. new property development, this will classify as a new connection and free reconnection will not apply.

I'm pretty certain we've got a white BT wall socket - moved from them to NTL about 4 years ago but even so it might be worth enquiring because I'm getting increasingly hacked off with NTL.

Jules

Wig

This is I think a very BIG problem, the consumer is not getting protected here by OFTEL.

Ntl is the 2nd largest telcom in UK and they should have to be subject to the same rules as BT is in terms of of allowing customer access to other calls providers.

With BT you just dial 1899 then your number, with ntl you have to phone a freephone number, and obviously the calls provider (1899) have to pay for the use of the freephone number. It should be the same as BT, in access and in price to the consumer.

It is something I have complained to OFTEL about before (on the phone) all they did was inform ntl management who phoned me up to "resolve the issue" which he did by explaining that there were call provider companies that did allow ntl customers onboard. - That was my complaint that "there were no competitive companies available to ntl customers" - Ok so I was set straight but I soon found out that the few companies who used ntl charged ntl customers more for the privelage because ntl charges more than BT does. I have not followed up with another complaint about this, but because of 1899 recent 0.5p price rise I decided that I will complain again. And in part that is why I am visiting the phones board today.

Can you BT customers tell me how much you pay for line rental? I need to know to make a decision on whether it is worth switching back. (even though I will have to pay 75 - 90 pounds installation I am considering it)............Fed up with ntl raising prices - and hindering free & open competition.

And Always have been annoyed with their "Call Connection Fee" as opposed to BT's "Minimum call charge".

Heinz

Wig wrote:

Can you BT customers tell me how much you pay for line rental? I need to know to make a decision on whether it is worth switching back. (even though I will have to pay 75 - 90 pounds installation I am considering it)............Fed up with ntl raising prices.

Like the vast majority of BT residential customes, I've been on BT Together Option 1 since 1/7/04.

The line costs £10.50 per month (payable by DD on a quarterly basis). That includes free 1471*, 1571 and Caller Display.

* I never 'Press 3 to return the call' because of the extra 6p BT now charge.

Wig

Heinz wrote:

Like the vast majority of BT residential customes, I've been on BT Together Option 1 since 1/7/04.

The line costs £10.50 per month (payable by DD on a quarterly basis). That includes free 1471*, 1571 and Caller Display.

Right - and that is the cheapest line rental package you can get and still have access to the likes of 1899 ?

If so it is the same price as Ntl.

A downside to BT is that I will have to have some ugly overhead wire from a telegraph pole to my house....which I think should be made illegal - including overhead power supply cables.