window guarantee void as new owners!!!!!

ladydriva

hiyas i really hope someone can help... i bought a house end of last year and the vendors told me the double glazing window inthe dining room was new and had been installed be Martindales last feb 07

ive now got a problem with the seal.. the wind is blowing a hooley through 1 side... i rang Martindales only to be told the window is no longer covered by the guarantee as i am a new owner and the guarantee belongs to the previous owners!!!

has any1 ne idea/previous experience of this??

thanks

System

i had french doors put in a few years ago and the guarantee is non transferrable -sorry but i think you are going to have to pay for this yourself.

dora37

Our windows which were fitted a couple of years ago are also non transferable too.

derrick

ladydriva wrote: »

i rang Martindales only to be told the window is no longer covered by the guarantee as i am a new owner and the guarantee belongs to the previous owners!!!

Can you not contact the vendors to see if they will help?
After all Martindales are saying; - "the guarantee belongs to the previous owners"

Therefore it should still be in force.

ormus

most warranties of any sort are not usually transferable.
its another get out clause by companies. when you consider most houses are sold every 7 yrs, then the usual ten yr warranty is a load of tosh.

ladydriva

thanks for all your replies, ive decided to just get another firm to sort the window..hopefully it will be just a seal problem and not to expensive!

a lesson learnt by me tho about guarnatessnot being transferable... i sold my previous house haivng had doubvle glazing put in 18 months earlier,, i told the new owners the guarantee was for 10 years,, which i thought it was,, how awful i feel bcos if there are any problems they arent going to be covered...

seems to me this is a major loophpole and as ormus sed... most houses are sold every 7 years

what a rip off!

facingthefuture

ladydriva - not if you tell them your that you have just discovered this and IF they have problems they could call you and you could ask the firm to come out - not actually saying it doesn't belong to you...they will be assuming. Morally I feel this encouragement to assume is fair.

ladydriva

good idea..i only wish i had done this when i 1st had probs,, tooolate now tho theyl have it down on the computer wee new owners and the guarantee is no longer valid,,,, ah well 1 to remember in the future

Doozergirl

ormus wrote: »

most warranties of any sort are not usually transferable.
its another get out clause by companies. when you consider most houses are sold every 7 yrs, then the usual ten yr warranty is a load of tosh.

New build warranties, certainly the widespread NHBC are transferable to subsequent owners.

Doozergirl

If the guarantee wasn't valid then I'd have tried the Trading Standards route. 18 months is nowhere near long enough for the seals to fail, guarantee or not.

derrick

Doozergirl wrote: »

If the guarantee wasn't valid then I'd have tried the Trading Standards route. 18 months is nowhere near long enough for the seals to fail, guarantee or not.

I agree, however it is always up to the purchaser to make any claims etc, the fact that the OP has informed the company that she is not the original purchaser would seem to negate that route, although I still suggest the route that I mentioned in my post #4, as the original purchaser must surely be able to obtain recourse.