Are They Allowed To Do This?

JohalaReewi

Wig wrote:

Yes they are allowed to take your money as soon as you order.

I thought distance sellers weren't allowed to charge your credit card until the goods were ready for despatch.

jockettuk

email head office tell this was to be a christmas present for someone and as they still cant tell you when it will be delivered you are getting worried you will run out of time therefore you going to have to look elsewere.. tell them that if they dont refund your money as they cant give you a answer to your questions on delvery then you will have to look at contacting your credit card company on getting a refund..

Wig

So far I don't think the OP has cancelled the order and asked for a refund or attempted to. The OP is just moaning about the item being out of stock at Bosch.

melbury

I tried the rtd.uk.com site, but they don't stock the particular model that I have ordered. Reason I have not cancelled the order is because the price has gone up £20 since I placed my order and I am presuming that they cannot charge me the extra, as they have already had the money!

I chased them again last week and eventually got a call back saying they hope to contact me this coming week with a delivery date - so will have to wait and see. Must admit, it has put me off buying these type of products online.

From speaking to different people it seem it is quite the norm for these companies to take your money before even buying the goods themselves, not very good though.

Fingers crossed I will get a call this week!

Wig

Did you get your machine?