help - problems with laptop 31 August 2008 at 10:23PM edited 30 November -1 at 1:00AM in Techie Stuff 1 reply 437 views

top_drawer_2

hey,

I am having some problems with my laptop... in fact sometimes it seems I never stop having problems with it...

Last week I opened an e-card and weird stuff started to happen to it ... I think I may have picked up a virus (i've been here before, will I ever learn?!). It wouldnt let me open spyware, ad-aware, McAfee etc ... but since I have managed to run these and have been able to use it normally - all the packages said nothing had been found.

Also since then I have had problems with the battery... this is the second one I have had from Dell. The first went bust after a year and dell replaced it without arguement. This one is still "on" but if it accidently comes out of the socket at the back when moving around (easy enough when its on my knee in front of the tv) it immediately switches off....

I havent a clue what the problem is and would appreciate any advice.

Thanks

Jen

Reluctant_spender

In relation to your e-card problem try this free programme;

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.