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Has it crashed completely?
boofy_2
Posts: 422 Forumite
in Techie Stuff
My cousin has an HP computer, Windows XP, about a year old. In a nutshell, she loaded anti-virus on and the system became VERY slow about 4/5 mins to shut down. She cannot now get ANTHING except the "serious error" screen, continuous. She has spoken to her help line and they say she needs a system recovery disc (for which she has already sent off her £25!). Any advice please?
"When you want something said, ask a man.
When you want something DONE, ask a woman" - Margaret Thatcher
When you want something DONE, ask a woman" - Margaret Thatcher
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Uninstall the AV...0
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Thanx. She's already tried doing that. No joy. Do you think it's the hard drive?"When you want something said, ask a man.
When you want something DONE, ask a woman" - Margaret Thatcher0 -
You can't rule it out. I suggest your cousin recovers what she can of her treasured files and uses the recovery disc. If it's the hard drive, then you'll know as it won't solve the problem.0
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Have you tried starting in safe mode :question:
Use the F8 key to start Windows XP in Safe mode
1. Restart the computer. Some computers have a progress bar that refers to the word BIOS. Others may not let you know what is happening.
2. As soon as the BIOS loads, begin tapping the F8 key on your keyboard. Do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. If this happens, restart the computer and try again.
3. Using the arrow keys on the keyboard, select Safe mode and then press Enter.
She's already tried doing that. No joy
So have you still got the AV program installed then :question:
Do you think it's the hard drive?
Not necessarily, see if you can boot into safe mode and then uninstall this anti-virus package, if you have not done so already.
_pale_:doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:0 -
masonic wrote:You can't rule it out. I suggest your cousin recovers what she can of her treasured files and uses the recovery disc. If it's the hard drive, then you'll know as it won't solve the problem.
I would put a hold on that thought and go down espresso's route..
Was there any out of date AV already on the machine that was NOT uninstalled before this lot of AV was installed as some AV's Clash..0 -
masonic wrote:Very good point. :doh: Might make some progress if one of them can be disabled.
I cant remember if e-trust or Norton could of been free with HP systems
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Mr_Skint wrote:I cant remember if e-trust or Norton could of been free with HP systems
Usually Norton on the HP's that I've seen, which can be a bit of a pig to totally remove without something like RegCleaner.
:doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:0 -
https://www.ccleaner.com has a Uninstaller with does that work for Norton completely
as Ive never used it or have norton, I just use Cleaner for registry and IE/FF Browsing.0
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