Short changed - where do I stand?

Schnoogleboo

Hi all,

sorry if this is in the wrong place, I was just wondering if anyone could offer any advice...I was in a large chain store yesterday, and I was making several purchases, it was busy and I was stressed - not the greatest circumstances. But anyway when I got home I realised I'd been short changed by nearly £9, not a huge amount I know but still enough to want it back. I called the store, they said they'd have to cash up the till to see if it was over, which they don't do til Sunday night at a weekend, then they would ring me on monday and let me know.

My worry is if the till comes back as right, where do I stand? I know for definite I was short changed - I can tell because of the amount of money left in my purse - but should I just let it go? Or is there anything I can do?

Many thanks

lil_miss_sunshine

If there it is a large chain i doubt they would lie about it. But i dont think theres much that you could do if they say that as theres no proof...

ali-t

I was shortchanged by £10 in a chain of shops near me and noticed it at the time but they couldn't confirm either way until they had cashed up but said the till wasn't out. I wondered it either the girl had given someone too much change earlier or had pocketed the money but either way I am a lot more careful in there now and will make a point of saying how much I handed over e.g 'I only have a £20' or something like that.

VfM4meplse

mrsbluebear wrote: »

My worry is if the till comes back as right, where do I stand? I know for definite I was short changed - I can tell because of the amount of money left in my purse - but should I just let it go? Or is there anything I can do?

You should have asked the store to take a sub-total read at the time of complaint. This does not involve cashing up but would provide audit trail up until that point so that any further errors made past that point until cashing up won't muddy the waters.

Having said that in an ideal world the takings should be spot on down to the last penny.

charlie555

Good luck getting your £9 back.

elsien

I had a similar thing with Sainsbury's and was lucky enough to get the money back because the till was over. If the till shows as being correct, I don't think there's anything else you can do - it's basically your word against theirs, and at the end of the day anyone can phone in and say what they like. If you don't get it back, you'll just have to chalk it up to experience and check more carefully next time. Sorry.

snasif

hi i am new to this so sorry if its in the wrong scetion.Yesterday i was on a website looking for a digital camera any way i found one that was advertised at £0.00 so i placed an order and paid for the p&p. Today i got an email form the company saying the item was wrongly priced and that they couldn't sell it to me. Can anyone let me know where i stand on the matter.

many thanks

Finance101_2

The same thing happened to me but in a small shop. I had been given change for a fiver when I had given the cashier a £20 note. I noticed it just after I had left the shop. I went back and was having an argument with the cashier when the owner came over to see what the problem was. Luckily, they had a CCTV camera directly over the till so he looked at the footage, apologised and said that I had definitely given a £20.

If they say there's no proof, there isn't much you can do about it.

Finance101_2

snasif wrote: »

hi i am new to this so sorry if its in the wrong scetion.Yesterday i was on a website looking for a digital camera any way i found one that was advertised at £0.00 so i placed an order and paid for the p&p. Today i got an email form the company saying the item was wrongly priced and that they couldn't sell it to me. Can anyone let me know where i stand on the matter.

many thanks

Hi snasif

You should have started a new thread for your query.

If you have paid, then they really should deliver the item. It's not your fault they made a mistake. However, you knew you couldn't get a camera for free, didn't you?

charlie555

Finance101 wrote: »

Hi snasif

You should have started a new thread for your query.

If you have paid, then they really should deliver the item. It's not your fault they made a mistake. However, you knew you couldn't get a camera for free, didn't you?

My understanding is that if something is genuinely mis-priced due to an error, the company is not obliged to sell it to you for the incorrect price. I have heard of shops selling things that were wrongly priced, but it was their choice to do so - maybe the price wasn't so wrong or maybe it gave them great publicity to sell a £1000 sofa for £100.

If a gust of wind knocks three noughts off the price displayed on a Rolls Royce reducing it from £200,000 to £200 you wouldn't really expect them to sell it to you for £200 would you? So a camera they forgot to put a price on that's showing £0 you shouldn't really expect to get for £0.

TomsMom

mrsbluebear wrote: »

I was in a large chain store yesterday, and I was making several purchases, it was busy and I was stressed - not the greatest circumstances. I called the store, they said they'd have to cash up the till to see if it was over, which they don't do til Sunday night at a weekend, then they would ring me on monday and let me know.

You were in the store yesterday - Saturday - and they said they don't cash up until Sunday night? Now, call me cynical, but I don't believe that any store (large or small) would leave any cash in the till overnight and particularly Saturday night after probably the busiest day of the week.

My worry is if the till comes back as right, where do I stand? I know for definite I was short changed - I can tell because of the amount of money left in my purse - but should I just let it go? Or is there anything I can do?

Unfortunately if the till is not over you have no proof that you were short changed. This happened to OH. He was given change for a £10 note, he was sure he'd given a £20 note. They checked the till there and then (much to the disgust of the rest of the queue!) and said it was spot on. Absolutely nothing he could do but take it on the chin.