03-prefix numbers - AOL refuse to believe these are inclusive

in Phones & TV
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CrabmanCrabman Forumite, Board Guide
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We have AOL Talk Unlimited, which gives inclusive calls to 01, 02 and 03 numbers 24 hours a day.

I've contacted OfCOM to verify 03 calls are included in our call package (details here) & quoted AOL's own website (here) but that only led to this response:
03 numbers are included in the AOL Talk packages now but not all 03 numbers are free of charge. For example the number the mm called 03002001122 is a chargeable number. 0300 numbers are a cheaper alternative to 0870 number's but they are still chargeable. So it is a valid charge on his bill.

Any ideas on what to say/do next?

It would be great to get this sorted without having to spend time writing and posting (haven't they heard of email?) a formal letter to their "Vice President of Member Services Office".

:wall: :wall: :wall:
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