Confused!!!!!!!

The_Economist

I am trying to get rid of some programs on my computer. I goto add/remove programs to delete them and it starts the process then comes up with this:-

Another application has exclusive access to the file 'C:Windows\system32\wbem\Repository\FS\MAPPING.VER'
Please shut down all other applications,then click retry.

I have no idea what this is all about. Can anyone point me in the right direction please as i want to get rid of these programs.

Dime_Bar

You may need to boot into safe mode ( press F8 as windows starts to boot ) and then try and unistall. Safe mode only lets essential things start should should leave the file unused.

What program are you uninstalling?

The_Economist

Dime_Bar wrote: »

What program are you uninstalling?

Its called REASON.
Something my youngling put on the computer.

mjoyeux

The mapping.ver file can be related to both legitimate and malicious programs. However, very often it is installed and used by the infamous Aurora parasite. I suggest deleting the file. Nevertheless, it is highly recommended to check your variant of mapping.ver using an Anti Virus first.

Advast or AVG have free anti virus programs, also run Adware or SpyBot on your computer. If you need to know where to find them, just type their names into google or visit https://www.download.com and have a look at their top 20 list...

Hope that helps

Dime_Bar

Ok let me know if the safe mode does not work and I will have a dig around for you.

The_Economist

mjoyeux wrote: »

The mapping.ver file can be related to both legitimate and malicious programs. However, very often it is installed and used by the infamous Aurora parasite. I suggest deleting the file. Nevertheless, it is highly recommended to check your variant of mapping.ver using an Anti Virus first.

Advast or AVG have free anti virus programs, also run Adware or SpyBot on your computer. If you need to know where to find them, just type their names into google or visit www.download.com and have a look at their top 20 list...

Hope that helps

Thanks for the info. I do have Norton anti-virus running on my system and it never shows up as a virus.

The_Economist

Dime_Bar wrote: »

Ok let me know if the safe mode does not work and I will have a dig around for you.

Thanks Dime Bar.
I will try your suggestion as soon as i can and will post back with the results.

PROLIANT

Try running CCleaner first incase there is a bad Registry key, then boot into safe mode as the other guy's have suggested.

The_Economist

Still no joy on this problem. I have tried to start up in safe mode several times but it will not have it. It starts to go into safe mode then restarts in normal mode by itself. I have yet to down load and try ccleaner. I dont think it is a virus or parasite.
I still need to get rid of this program. But now it has hilighted another problem that i cannot run in safe mode.
O the joys of computering!

Dime_Bar

Does it run through the safe mode start up script? Lots of line flashing up the screen?

The_Economist

Dime_Bar wrote: »

Does it run through the safe mode start up script? Lots of line flashing up the screen?

It does everything it should when trying to go into safe mode as far as i know untill it comes up with user sign in. I've got the choice of Administrator or User. It does'nt matter what one i press the same thing happens, the computer restarts in normal mode.
I done a full anti-virus scan and there is nothing coming up regarding the Aurora parasite.