Help Please computer running so slow

krailton

I wonder if someone can help me please?
my laptop which is 1 year old is running so slow, and it is taking about 5 to 10 secs for a page to even start loading its like evrything freezes for 5 to 10 seconds then will start to load a page.
this started a couple of weeks ago and tried everything but to no avail. can anyone help with some advice please?

thank you

Browntoa

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

krailton

thank you, i did this and it got rid of 5 infections which is great thank you so much for that,but still running slow.
i have restarted computer to make sure it needed to after clean up.
it never used to be like this

aliEnRIK

If its running slow still theres a fair possibility it still has some nasties on it (NO program is guaranteed to find EVERYTHING!)
So you really need a decent firewall and anti virus program if you dont already
Then perhaps try using CCLEANER?
It cleans all the rubbish thats built up on your computer thats not needed and it also shows you the STARTUP programs. If its slow it could also be that something is running on startup thats not needed?
We really need more details though

Browntoa

download this

http://www.download.com/TuneUp-Utilities-2008/3000-2094_4-10206416.html

its a fully working 30 day trial , just install it and then run 1-click maintenance a few times (it adds a shortcut on your desktop)

krailton

Browntoa wrote: »

download this

http://www.download.com/TuneUp-Utilities-2008/3000-2094_4-10206416.html

its a fully working 30 day trial , just install it and then run 1-click maintenance a few times (it adds a shortcut on your desktop)

thank you i will try this now and see what happens.
thanks for all your help

grovenet

here you go .. my first post :-)

1. right-click on the taskbar at the bottom of the screen

2. left click on 'task manager'

3. in the window that appears, at the top select 'processes'

4. have a look at cpu useage at the bottom, then select the list of processes by memory usage by clicking on 'memory useage' across the top .. (when you click it it will either sort ascending or descending.

5. tell us how many processes are running (at the bottom), which processes are using the most memory (and how much memory), and tell us which processes are using the most CPU time (sort them by cpu usage)

Also, how much memory does the laptop have? Which operating system? (Vista, XP etc)

There are lots of things to check once you've confirmed you're clear of spyware, malware etc.

I do this for a living so if you want any more help feel free to PM me.

Hope this helps :-)

Thanks
Dave.

krailton

thank you I will do that

Irony

Mine started a go slow today.I had an update today(auto) called"software distribution service 3.0".Should I get back to the restore point to get rid of it or do i need it?
I'm downloading the above programs(malware froze 9mins. in) and will see how things go.Thanks to the above posties. X

krailton

grovenet wrote: »

here you go .. my first post :-)

1. right-click on the taskbar at the bottom of the screen

2. left click on 'task manager'

3. in the window that appears, at the top select 'processes'

4. have a look at cpu useage at the bottom, then select the list of processes by memory usage by clicking on 'memory useage' across the top .. (when you click it it will either sort ascending or descending.

5. tell us how many processes are running (at the bottom), which processes are using the most memory (and how much memory), and tell us which processes are using the most CPU time (sort them by cpu usage)

Also, how much memory does the laptop have? Which operating system? (Vista, XP etc)

There are lots of things to check once you've confirmed you're clear of spyware, malware etc.

I do this for a living so if you want any more help feel free to PM me.

Hope this helps :-)

Thanks
Dave.

Hi

I have just checked as you said and there are 60 processes

iexplore.exe 79,432k
SavService.exe 41,720k
svchost.exe 35,593k

they are vthe 3 biggest of the 60

its a window vista laptop

80gb memory.

thanks

grovenet

krailton wrote: »

Hi

I have just checked as you said and there are 60 processes

iexplore.exe 79,432k
SavService.exe 41,720k
svchost.exe 35,593k

they are vthe 3 biggest of the 60

its a window vista laptop

80gb memory.

thanks

If you have the Norton installation CD I'd be tempted to uninstall the Norton Antivirus / Internet Security. That 80MB for Internet Explorer is very very high too.

60 processes isn't too bad for Vista.

To find the installed memory (it won't be 80GB, thats the hard disk) ...

Click on The start button, and right-click on 'computer' and left-click on 'properties'. You'll see the RAM in the window that appears.

The next thing I'd be looking at is the registry but that can be a dangerous place to go poking around.

If we sell a Vista PC, we always go for a minimum of 2GB. RAM is cheap enough now, and Vista really likes 2GB.