Has anyone ever got 3 to replace a contract phone?

fiscalfreckles

My daughter has a Nokia 6288 on an 18 month contract with 3 mobile.

She is about 6 months into the contract.

Frankly the phone has been nothing but trouble; has been back for repair twice and now the screen keeps freezing and blanking out completely.

It also has very poor battery life and she has trouble getting a signal a lot of the time.

Before I phone them to send it in for repair again, what do you think the chances are of them giving her a different model? I suspect they won't, but I'm really regretting the contract now and am not sure where I stand.

(I know I need to ring and ask them, but you know what hard work the Indian call centre is, so I was hoping foe some advice before I get into one of those interminable conversations...!)

elljay20

send it wawy for a third time and the repair centre will exchange the phone like for like. you won't get a different model though.

fifitrix123

I sent mine back twice for repair then asked for a new phone, mind you I did call the chief execs office to complain as I was getting nowhere with India who seem to think that the solution to everything is to turn it off and on then it will work!!!!
I had the same probs as your daughter with a Nokia its really annoying!

Oh I just happen to have the number for the office 08707330295 you may have better luck here!!!

fiscalfreckles

fifitrix123 wrote: »

I sent mine back twice for repair then asked for a new phone, mind you I did call the chief execs office to complain as I was getting nowhere with India who seem to think that the solution to everything is to turn it off and on then it will work!!!!
I had the same probs as your daughter with a Nokia its really annoying!

Oh I just happen to have the number for the office 08707330295 you may have better luck here!!!

LOL, I think they do that just so you have to ring back!

Thanks for the advice (and the number).

It has gone in for repair again now, so we'll see.

vwcampervan72

I had exactly the same phone on 3, mine was sent back at least 4 times before they decided to give me a new one, that one kept playing up also, keep on at them to repair it everytime it breaks

Chrissybh0y

Yeah i had a sony ericsson k800i and there was a sofware fault with it i sent it away 3 times ( fast turnover on getting it repaired i may add ) wen it broke again they replaced the handset with a new one