need help with 3 shop please

kellyf_2

Hi

dont know if this is the right place to post but i need some help.

i purchased a case for my mobile phone from a 3 shop on the 6th october it cost £15.

yesterday i noticed that the stitching had come away on one side so the case now has a split about an inch long on one side.

i took it back with receipt and asked for an exchange as it was faulty.
lady i spoke to said the she could offer no exchange or refund as i had had it over 14 days.
she said that if it had been faulty in the first 14 days then i could have had an exchange.

does anyone know where i stand as i dont think that she was right.

thanks

Kelly

playghirl

Hi Kelly

As far as i know, (unless a law has changed i wasnt aware of), faulty goods must be exchanged if within 28days - (not sure about getting money back though)

It would depend what day you tried to return it wether you were within this time, If they still decline to do this, you could also contact citizens advice or trading standards as the goods sold should basically last more than a month, maybe even the threat of doing this would make them be a bit more leniant.

I would check trading standards web site 1st just to be sure.

Hope this helps

x

Quinny_2

Firstly,go back and ask for the organ grinder and not the monkey, (The manager.) and be persistent.If you get no joy,then ask for the address of their head office,and tell them you intend to write to them.If you do need to do this,don't forget to get the names of the staff involved,and quote them in your letter.

My guess is,it won't get that far.But if they do give you grief,ask them to point out,where it says that your not entitled to an exchange on faulty goods,providing a receipt is shown.

Goods sold to a customer,should be of merchantable quality.Clearly this is not the case.(Pardon the pun.)

Post back with the result.

Ken.