Buyer requesting money back

stebiz

mogwai wrote: »

Ok, now she has emailed me with pictures of the marks. Unfortunately for me I've realised that I deleted all the pics I took! I put together a collage of the pics for the listing, and then deleted the originals - sooo gutted! Will never do that again! The pic on the listing does not zoom well enough, however I'm certain that the mark on the sleeve was not there when I sent it to her, I would have noticed it, when I took pics, packed it up etc..

So now its my word against hers if this comes up as a dispute. Will eBay/Paypal rule in her favour?

I'm sorry to have to be so negative. But after dealings with paypal before. They will give a straight refund. You'll end up owing paypal. If there is no money you will have negative balance. Any future payments you receive will bring it back into credit. I really hope I am wrong. Ebay and Paypal are so so much on the side of the buyer now the seller can never win.

Stebiz

stebiz

mogwai wrote: »

Ok, now she has emailed me with pictures of the marks. Unfortunately for me I've realised that I deleted all the pics I took! I put together a collage of the pics for the listing, and then deleted the originals - sooo gutted! Will never do that again! The pic on the listing does not zoom well enough, however I'm certain that the mark on the sleeve was not there when I sent it to her, I would have noticed it, when I took pics, packed it up etc..

So now its my word against hers if this comes up as a dispute. Will eBay/Paypal rule in her favour?

Yes. And you can't leave her negative. Nobody will know and she will do the same again and again.

Stebiz

carlislelad

paypal will refund her as soon as she can prove that it has been returned i.e. she will have to send it back recorded delivery.
I always tell my buyers that I will give a full refund on any item that is returned within 14 days of purchase. as a buisness seller that is what you have to do, I do get the odd one that says somthing is wrong with the item I always tell them that I have a no quibble policy and to return the item for a full refund, the way I see it if someone does not like a item when they recieve it, you are better telling them to return it, that way they wont damage it. and you can claim your e-bay fees back and relist it