bt restricted my calls

PaulK_3

AFAIK BT do not cut off for a first payment issue, they hit you with a late payment fee

If you don't pay a bill on time you will get a late payment charge of £7.50. You can avoid late payment charges by setting up an automatic payment like Whole Bill Direct Debit or Monthly Payment Plan.

Once you have paid if you don't do it over the phone you can gee them up using this link
http://www.bt.com/billpaid

normanmark

anniehanlon wrote: »

could anyone else in your household be hiding bills, reminders, final demands
its unlikely that BT would cut you off just like that, sorry but its all a bit suss

BT only cut off lines in extreme situations. Usually when its lack of payment it means that a bill hasnt been paid for around 6 months, maybe longer. But you're right, BT don't cut you off for the sake of it.

emandden

as i said before i WAS late paying my bill and in contact with them about it.i was just asking whether they should inform you about restricting the calls before they did it.

Heinz

emandden wrote: »

as i said before i WAS late paying my bill and in contact with them about it.i was just asking whether they should inform you about restricting the calls before they did it.

An analogy may help here.

If you bought, say, a TV, in Curry's, paid by cheque but the cheque bounced, would you expect Curry's to provide you with another TV if you offered to pay by cheque again?

normanmark

emandden wrote: »

as i said before i WAS late paying my bill and in contact with them about it.i was just asking whether they should inform you about restricting the calls before they did it.

Well what else do you think they would do? If you don't pay for the service they're giving you what else would that take away from you?

The reminders would have clearly stated that if you didnt pay your bill then the service would be cut off.

Ignorance isn't the answer here.

emandden

i wasnt asking for advice about paying my bills.im not stupid and yes i do know they can cut me off etc.the question i was asking was SHOULD THEY INFORM YOU THAT THEY ARE RESTRICING YOUR CALLS.i am not ignorant which is why i have been in contact with them constantly to let them know about problems paying etc.i ask a simple question and get grief from everyone about not paying my bill,what a helpful lot you are

normanmark

You're asking should they inform you that they are restricting your calls. Yes they do it on the letters asking for payment in the form of 'If you do not pay your bill then we may suspend the service'. The only reason why you're 'outraged' now was because you didn't read the final demand letters that they sent stressing of the suspension of service.

When it gets to that stage courtesy is thrown out of the window. If you cannot give them the courtesy to pay them on time and the amount they request then i don't see why they should offer courtesy to tell you when they're stopping your service.

You asked a simple question that's an easy one to answer. However the 'grief' that people are giving you is only from you asking a stupid question.

topherxp

normanmark wrote: »

BT only cut off lines in extreme situations. Usually when its lack of payment it means that a bill hasnt been paid for around 6 months, maybe longer. But you're right, BT don't cut you off for the sake of it.

no where near as six months, usually around 40 days on average from the date the bill was produced.

topherxp

emandden wrote: »

i wasnt asking for advice about paying my bills.im not stupid and yes i do know they can cut me off etc.the question i was asking was SHOULD THEY INFORM YOU THAT THEY ARE RESTRICING YOUR CALLS.i am not ignorant which is why i have been in contact with them constantly to let them know about problems paying etc.i ask a simple question and get grief from everyone about not paying my bill,what a helpful lot you are

Its not possible to call you up to advise that they will now restrict then line if you don't pay then as it would mean employing people just to do that and the end result would be people paying late having to pay a higher late payment charge, as those cost shouldn'd and wouldn't be passed onto everybody else.

They do say on the original invoice the date 'To be receive payment by' and the fact they don't restrict your line on that date is just a common courtsey.