Barclays again

magthered

My wife knew she would be £2.78 overdrawn last wednesday so i went to the bank on tuesday and put in £90, i got to the bank at 3:10 stood in the queue and waited and waited eventually paying it in at 3:40, she has just got a letter saying she has been charged £22 for going into her reserve account, she phoned the bank and they said she went overdrawn because the money was late going in ??? I've also noticed barclays stamped the book for the day after, surely this can't be right?

switch007

You are at fault I'm afraid. Enough money being in your account is your responsibility. I thought it was common for deposits after 3.30pm to be processed the day after? (I guess you know this, that's why you said 3.40pm)

But moving on from that, if you have been a barclays customer for a long time, just phone up and complain. This is what my Dad does every time: "I was probably a Barclays customer before you were born". Say it's totally unreasable for only £2.78 etc.I also advise you to ask for an arranged overdraft for next time.

Scousebird_2

And this is sadly MSE forums first public victim of Barclays new money making inertic sales technique which they should be bloody ashamed of. You have every right to complain seeing as other banks would not bother charging you for the amount of money in debit-and especially when you had been stood in the queue to rectify the problem! Barclays will get around the issue by insisting that funds should be cleared in the account, the working day before the debit balance which is always their ''it's in the terms and conditions'' statement-customer don't want to hear that and it's a cop out statement, there are less formal and more decent things you can use your brain to think of than this phrase and I find it particularly annoying!

I hope you are successful getting you £22 waived but unfortuantely, due to Barclays insisting we all opt out of the Personal Reserve system-those in it will be hit by these ridiculous charges, when I know of at least one other bank in their ''terms and conditions''-wouldn't of charged you at all, and you'd of got an apology for queuing for 30mins!! Absolute joke!!

Good luck!!

mrposhman

Scousebird wrote: »

And this is sadly MSE forums first public victim of Barclays new money making inertic sales technique which they should be bloody ashamed of. You have every right to complain seeing as other banks would not bother charging you for the amount of money in debit-and especially when you had been stood in the queue to rectify the problem! Barclays will get around the issue by insisting that funds should be cleared in the account, the working day before the debit balance which is always their ''it's in the terms and conditions'' statement-customer don't want to hear that and it's a cop out statement, there are less formal and more decent things you can use your brain to think of than this phrase and I find it particularly annoying!

I hope you are successful getting you £22 waived but unfortuantely, due to Barclays insisting we all opt out of the Personal Reserve system-those in it will be hit by these ridiculous charges, when I know of at least one other bank in their ''terms and conditions''-wouldn't of charged you at all, and you'd of got an apology for queuing for 30mins!! Absolute joke!!

Good luck!!

I assume thats not Natwest who very generously charged me for being 12p over my overdraft limit in June. :mad:

Scousebird_2

Indeed so-it's HSBC that don't charge for the first £10 in debit.

switch007

Scousebird wrote: »

And this is sadly MSE forums first public victim of Barclays new money making inertic sales technique which they should be bloody ashamed of. You have every right to complain seeing as other banks would not bother charging you for the amount of money in debit-and especially when you had been stood in the queue to rectify the problem!

What sales technique?

Firstly, this is not new! Banks have been charging these amounts for un-arranged overdrafts for a very long time. Secondly, other banks have and will continue to charge automatically for small amounts.

I don't know about Barclays, but Natwest regurarly send me leaflets about T&Cs updates and plain english leaflets about charges. You sign up and agree to pay these charges when you open your account.

I don't agree with £22 for such a small amount, totally exccessive, but don't start a hate campaign against the company for routine banking practices. This is what banks do - if you don't like it, close your account! Or get an **arranged** overdraft!

Scousebird_2

I am quite fortunate never to have exceeded my ''arranged overdraft'' and therefore never incurred a bank charge-but this new system in Barclays is not overly simple and why have they tried to fix somthing that wasn't broken??

Okay-banks are a business and they have to make money-but I think that the system is quite expensive and I think the customer should of had a choice to opt in to the service, as generally I reckon that by asking customers to opt out-you are relying on people to return their dis-interest in a service. I thought a customer had to sign for any alterations in their terms and conditions?? This is inertic selling as I have previously mentioned. Okay some may not agree but I think the old charging system they had worked and this new reserve system can only generate larger profits in the long term for the bank. In a climate where we are now at the top of the rollercoaster of recession (announcement of 0% growth in the media this evening)-this type of charging system, where the customer cannot contest something they never opted out of, is a little cunning and I do not agree with automatically opting a customer into a scheme that could cause the customer to suffer a financial loss if it is utilised.

Also-in line with the Distance Marketing Act-if a customer chooses not to be kept informed of products and services that a bank has to offer then the wishes of that customer must be respected-so by sending out a marketing leaflet insisting the customer is to opt out of a service they did not ask for surely contravenes this preference and this is forbidden under current legislation. If you categorically do not wish to be kept informed of products and services, that indicates you are happy with your current banking arrangements and have no wish to participate in a new service such as the reserve. Just an afterthought. I have just found a definition of inertia selling to see what other people thoughts are-feel free to agree or disagree, I can appreciate everyone's view.

Inertia selling takes place when unsolicited goods are sent to a consumer by a business with a view to their acquiring them (leaflet telling customer they have been opted in to the Personal Reserve service)

The consumer has no reasonable cause to believe that they were sent with a view to their being acquired for the purposes of a business, and there is no agreement with the consumer to acquire the goods or any agreement to return the goods.
The recipient of the goods may use, deal with or dispose of the goods as if they were an unconditional gift to him, and the rights of the sender are extinguished such that they are not entitled to sue for payment of the goods

(So if the customer did not ask for/request the Reserve service/product-how can any charges for use of this product be legally levied?

Natan358

Scousebird wrote: »

And this is sadly MSE forums first public victim of Barclays new money making inertic sales technique which they should be bloody ashamed of. You have every right to complain seeing as other banks would not bother charging you for the amount of money in debit-and especially when you had been stood in the queue to rectify the problem! Barclays will get around the issue by insisting that funds should be cleared in the account, the working day before the debit balance which is always their ''it's in the terms and conditions'' statement-customer don't want to hear that and it's a cop out statement, there are less formal and more decent things you can use your brain to think of than this phrase and I find it particularly annoying!

I hope you are successful getting you £22 waived but unfortuantely, due to Barclays insisting we all opt out of the Personal Reserve system-those in it will be hit by these ridiculous charges, when I know of at least one other bank in their ''terms and conditions''-wouldn't of charged you at all, and you'd of got an apology for queuing for 30mins!! Absolute joke!!

Good luck!!

Wow you really do have a grudge against barclays haha well anyway serioulsy ive read your other posts and i agree that the customer should have to opt in, but i'd appreciate it if you could explain how this system is more of a money making scheme than the old, i have copied and pasted this off another post which i replied on to help explain how the new system isnt great but is better than the old:

"I work in a barclays call centre and we were told about this new reserve a while back in preparation, when i received the letter about the reserve on my account i thought it made perfect sense, i dont have a degree in english or maths but it clearly outlined how the reserve works, yet people are on here saying things like £22 per day, seriously it makes my head hurt when i realise that simple english cannot be understood, and common sense should play a part here, anyway, the old method of £30 per day up to 3 charges per month meant up to £90 per month, and on top of that £35 charges for unpaid ddr (direct debits) and that was unlimited, so could be hundreds of pounds depending on the amount of ddrs you have on different days. The new method: £22 per 5 days so effectively up to £88 per month and then on top of that £8 per unpaid ddr, but thats a lot cheaper than £35. Now even though it will now be £8 per every transaction/ddr that means you would have to bounce 4 ddrs each day for it to be nearer the equivalent to the old system, so somebody please tell me how the new system is worse, just for the record i hate banks i only bank partially with barclays because i have to, staff policy, but this new method is better than the old. In a lot of instances this will save people money, and although its not great its an improvement and definetly better than some banks which charge up to £39 for going overdrawn.

Just so that people understand it wont be 6 lots of £22 because its working days, so if the 5 days start on the tuesday you have up to monday, and the saturday and sunday will be able to use the reserve, or you should be able to anyway thats what i have been told. So its most likely 4 lots of £22 which is where i got the £88 from"

All the banks charge for going overdrawn and ive been told that if you do not have an overdraft or reserve then the buffer is now £15

I think that if money is deposited on that day then it should show immediately! but unfortunately it doesnt and this is similar for a lot of banks aswell, so it aint just barclays at fault is it?