BT Missold by Broadband Package and now saying my fault!

Horseygirl82_2

I purchased BT Broadband in December 2007, literally just before New Year as I had got a laptop as a Christmas present. I spoke to the adviser and told her I wanted quots for the Broadband and phone line. She duly provided quites and I found this one which I accepted - Option 3, free weekend and evening calls, phone line for £24.99 (a few months at a reduced rate). There was never any mention of a contract and I never received any terms and consitions in writing, nor was I made aware of them at this point.

So In June after have asked for my bills to be sent monthly as I was trugg;ing to understand what was going on I expected to see very small bill. This was because I had had 2 big quarterly bills and thought these were the charges being paid up front and expected to be paying virtually nothing for the remainder of what I assumed was a 12 month contract (as is the norm). I soon realised this was not the case and rang up at the beginning of this month to complain (should have complained earlier but had family issues to resolve).

I was told first by a BT advisor that she could see that I had been missold the package and that she would arrange for me to speak to there options team to help me rectify the situation - she said they could either relinquish the contract or keep it going at a much reduced charge.

I waited two days and got no cal so rang back. I spoke to a gentleman advisor and he refused to acknowledge my complaint or help. I then asked to speak to his manager and he refused to let me. I then asked what he was going to do about it. He said nothing and said that I should have contacted them earlier as soon as I realised. I advised of the above and said it was too late to do anything about it.

I then asked for the complaints procedure to be sent out to me and he refused to do that.

Has anyone had a sitiuation like this before in relation to a missold contracta dn the company's refusal to listen or record a complaint?:mad:

PaulK_3

Chris Waring, Head of BT Group Regulatory Compliance, is responsible for making sure that we keep to this code. If you would like to comment on the code, or our complaints procedure, please e-mail Chris at compliance@bt.com. Or you can write to Chris at: ppA6, BT Centre, 81 Newgate Street, London EC1 7AJ.

http://www.btplc.com/Thegroup/Regulatoryinformation/Codeofpractice/Consumercodeofpractice/ConsumerCodeofPractice.htm

littleboo

Could provide a bit more detail - why do you think it was mis-sold and what have you been paying that was not your expectation ?

Horseygirl82_2

PaulK wrote: »

http://www.btplc.com/Thegroup/Regulatoryinformation/Codeofpractice/Consumercodeofpractice/ConsumerCodeofPractice.htm

Thank you Paul that is most helpful.

Horseygirl82_2

littleboo wrote: »

Could provide a bit more detail - why do you think it was mis-sold and what have you been paying that was not your expectation ?

Hi

I believe it was misssold as I was told by the advisor at the time I took the package that the overall cost would be £24.99 per month (Obviously once I had used up the months of the special offer) and this included landline charges. I am now paying £11.75 for landline AND £24.99 for the broadband. Had I not been told that the landline was included I would not have taken out the package and quite probably not gone with BT in the first place.

Therefore, because of the mis-representation from BT I have been induced into a contract.

I hope that explains it a bit better?