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Orange holiday Country Bundle BEWARE
Our daughter has an Orange Pay Monthly account and recently came on holiday with us to Spain. When she arrived in Spain she got a text from Orange:-
Hi from Orange. Get 60 mins of cheaper calls & receive free for just £5. Text SPAIN to 6640 & we’ll text when ready. 30 days to use. Terms orange.co.uk/abroad.
We had no Internet access, so were unable to check the detailed conditions, so my daughter took the phrase "receive free" literally and spend many evening receiving lengthy calls from her boyfriend.
Upon arriving home she got a bill for £90 (plus VAT) for call charges, because it is not receive free but "60 mins receive free".
So beware of this very misleading offer...........
Hi from Orange. Get 60 mins of cheaper calls & receive free for just £5. Text SPAIN to 6640 & we’ll text when ready. 30 days to use. Terms orange.co.uk/abroad.
We had no Internet access, so were unable to check the detailed conditions, so my daughter took the phrase "receive free" literally and spend many evening receiving lengthy calls from her boyfriend.
Upon arriving home she got a bill for £90 (plus VAT) for call charges, because it is not receive free but "60 mins receive free".
So beware of this very misleading offer...........
0
Comments
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id complain. very misleading. call and get it refunded.
proplusplusInformation provided is offered as a guide, and should not be deemed to be 100% accurate/correct. Please verify with the appropriate company/legislation for confirmation. Always seek verification to ensure you do not encounter future problems!0 -
I have complained - but I used a good old fashioned letter, rather than racking up yet more call costs getting passed around their departments.
I'll update this if I get a result......0 -
Letter's fine, but 150 should be free from your Orange pay-monthly account.
call 150, select billing. Then complain - i believe it's a known issue on Orange and they'll sort it out. Escalate to a line manager, who should be able to order a re-calc or add a credit to your account
proplusplusInformation provided is offered as a guide, and should not be deemed to be 100% accurate/correct. Please verify with the appropriate company/legislation for confirmation. Always seek verification to ensure you do not encounter future problems!0
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