Dixons refuse refund/replacement

maypole

stugib wrote: »

They aren't having to put up a fight, they've offered to repair it, which is a completely valid course of action, 2 months in.

If I had paid £2000 for an item, I would not expexct it to need a repair 2 months in.

hollydays

maypole wrote: »

DMG 24 and HOLLYDAYS

No, not an over reaction, I learned very early on that a complaint always trickles from the top down the way, but never from the bottom upwards, so going to the top seems to be the answer and from experience, gets results. Heading your letter "this is a complaint" gets their attention immediately also.

When paying good money for items or services that turn out to be faulty or not as described, you should not have to put up a fight to get it put right.

Also, as I say in my replies, ALWAYS be polite, you should never complain in anger or write while in a temper.

My swift replies might APPEAR to be not thought out, but we have written enough "justified" complaint letters with good outcomes, to know that you don't have to be walked over.

EDIT: Also, if you have no input or advice for the original poster, why just post a message criticising someone who has replied?

I was not criticising you,just your advice, which is strange,therefore I am giving input to the OP.I am saying-ignore that piece of advice IMHO.

maypole

fruity1 wrote: »

uktim29 wrote: »

If everyone had CEO's & MD's to do deal with their complaints instead of the relevant departments then the price of goods would go up a lot as these guy's aren't cheap. quote]

CEO's & MD's don't deal with complaints, full stop, they have staff that deal with those of us that write to them in person. The CEO/MD usually has no knowledge of the complaint either. You are writing to a department, not the person, but it is effective.

The point of writing to the MD is so that it WILL be passed down to the appropriate dept, but at least he/she will be aware there is a complaint, whether they deal with it or not. My point is that the complaint will never be passed UP to the MD from the shop floor so to speak.

EDIT: I think I put this on the wrong post, sorry. I think YOU were actually agreeing with me?

maypole

hollydays wrote: »

I was not criticising you,just your advice, which is strange,therefore I am giving input to the OP.I am saying-ignore that piece of advice IMHO.

WHY?

uktim29

maypole wrote: »

The point of writing to the MD is so that it WILL be passed down to the appropriate dept, but at least he/she will be aware there is a complaint, whether they deal with it or not.

No they won't. They have PA's that save them the time of having to sort through all the crap thats been sent to them that should have gone somewhere else.

No I wasn't agreeing with you!

fruity1_2

uktim29 wrote: »

Yes I know. So it makes it a completely pointless exercise.

No it doesn't! Go to the top, it saves a lot of time often being fobbed off by Customer Services who can only go so far in resolving your complaint.

uktim29

fruity1 wrote: »

No it doesn't! Go to the top, it saves a lot of time often being fobbed off by Customer Services who can only go so far in resolving your complaint.

They won't/don't deal with it. See my above post.

If they employee people to do this why on earth would they do it themselves?

fruity1_2

uktim29 wrote: »

They won't/don't deal with it. See my above post.

If they employee people to do this why on earth would they do it themselves?

Try to keep on track yourself! I didn't say they did!!

uktim29

fruity1 wrote: »

Try to keep on track yourself! I didn't say they did!!

So if you don't think the "top" deals with it & you don't think "customer services" deals with it who do you think does then?

This is going by what you've said!

maypole

uktim29 wrote: »

No they won't. They have PA's that save them the time of having to sort through all the crap thats been sent to them that should have gone somewhere else.

No I wasn't agreeing with you!

I do apologise.