New freephone number for Sky

youngwilly

got through in under two minutes today at 2.00pm - great post !

Boeing888

Please complain about SKY and email OFCOM with all your complaints to put pressure on it to ban 0870 altogether. If we can inundate OFCOM with complaints, perhaps they will listen and ban it altogether or force the companies to give us alternative landline numbers to call. I have been complaining to Virgin about this and cc'ing my emails to OFCOM. Let's face it, these companies are not going to give up making easy money at our expense. I am sick of it. Here's the email address.
OFCOM E-mail Address:
nts@ofcom.org.uk

trevor_john

Just bumping this one as it still works.I just rng $ky and was on hold for 37 minutes and guess what...................they PAID FOR THE CALL !!!!!!!!!!!!!!!


HAHAHAHA !!!!!!!!!!!!!!!!!

Wesker

I just phoned that number to downgrade my package and got through within a couple of minutes, bit disapointed actually lol :rolleyes:

purplepatch

edna_clouds wrote:

If you need to contact Sky by e-mail these are the addresses to write to


[email="allcustomercareescalations@bskyb.com"]allcustomercareescalations@bskyb.com[/email]

or there is another two e-mail address which also goes to the same department

[email="brian.sullivan@bskyb.com"]brian.sullivan@bskyb.com[/email] and [email="james.murdoch@bskyb.com"]james.murdoch@bskyb.com[/email]


If you have got a complaint with sky these three e-mail addresses all go straight to the department that can get your problems sorted.

Just to say that I've tried sending a complaint email a while ago to the allcustomercare.... address and it was returned as undeliverable saying the recipient not recognised. I've tried the james murdoch one and seems to have gone through ok though, fingers crossed.

trevor_john

Just bumping this up.

purplepatch

Just wanting to say that both times I've used the freephone number over the past couple of days I've been in a queue for over 30 minutes before getting through to foreigners I could barely understand. Neither of them could solve my problem and both of them cut me off when they tried to transfer me to the technical support people :mad:.

I had more success by using the 0870 number and going through to disconnections to express my dissatisfaction - got an answer to my query within a couple of minutes that way.

Needless to say I haven't received any reply to my email to James Murdoch of Saturday.

purplepatch

purplepatch wrote:

Needless to say I haven't received any reply to my email to James Murdoch of Saturday.

Just to update that I have now had a reply and the correct email address should read as follows:

AllCustomerCareEscalation@bskyb.com

Edna Clouds email address has got escalations in the plural, which results in undeliverable.

edna_clouds

purplepatch wrote:

Just to update that I have now had a reply and the correct email address should read as follows:

[email="AllCustomerCareEscalation@bskyb.com"]AllCustomerCareEscalation@bskyb.com[/email]

Edna Clouds email address has got escalations in the plural, which results in undeliverable.

Sorry:( But at least you had some joy with the other e-mail addreses I listed.When I have phoned Sky on the FREEphone number I have had the usually 'you call will be answer within xx minutes' but within a few minutes I am usually speaking to someone.I thoughts this was down to Sky paying for the call but I guess I must of been lucky.:)

purplepatch

edna_clouds wrote:

Sorry:( But at least you had some joy with the other e-mail addreses I listed.When I have phoned Sky on the FREEphone number I have had the usually 'you call will be answer within xx minutes' but within a few minutes I am usually speaking to someone.I thoughts this was down to Sky paying for the call but I guess I must of been lucky.:)

No worries edna, maybe would be an idea to edit the previous post?

With the latest problems, you get the "xx minutes" but in reality it is taking twice as long as that and then you get through to someone useless! :rolleyes:

In normal circumstances the freephone number would be great I'm sure.