Capital One - annon account!

newmoneysaver_2

YorkshireBoy wrote:

"Complaints
Details of our complaints procedure can be obtained by writing to the following address: The Manager, Executive Office, Capital One Bank (Europe) plc, PO Box 5281, Nottingham NG2 3HX"OP may find that the Financial Ombudsman will not want to get involved until Capital One have agreed, and stated in writing, that a deadlock situation exists.

The Executive Office don't detail with compaints, it's the Research & Responce Depart (at same add), but as I said they can only be contacted in writing.

In my case the financial ombusman got envolved as soon as they received my details. I didn't have any correspondence from Capital One despite numerous letters/faxes/telephone calls over a 3 month period. I only got acknowledgement of Capital One receiving my complaint after FO contact on my behalf, it then took a few weeks to get sorted by the FO kept in contact with me to check on how things were going and to see if Capital One were taking steps to resolve.

YorkshireBoy

newmoneysaver wrote:

The Executive Office don't detail with compaints, it's the Research & Responce Depart (at same add), but as I said they can only be contacted in writing.

I wasn't disputing what you'd written. I provided the address so that the OP could obtain details of the Capital One complaints procedure, in order to expedite a solution.

thenaughtynoodle

Ta muchly all I shall get onto Capital ONE again vai post as suggested - will updaate if any news!!
XXX Naughty noodle