Honest Car Dealers around Belfast

dmaher1

I just had charles hurst Renault boucher road supposedly fix TDC sensor on my car for £200. It has failed to fix problem.

Avoid Hurst and definitely avoid Renault Laguna's.

Heres evidence of prosecution against Hursts:
http://www.4ni.co.uk/northern_ireland_news.asp?id=63395

ballyblack

Renault Laguna riddled with problems......you can never buy one cheap enough

from Honest John website;

www.reliabilityindex.co.uk Petrol and diesel models poor for problems and faults; petrol poor for breakdowns; diesel average for breakdowns in 2003 Which survey. 4th from bottom out of 137 models in 2003 Top Gear survey. Laguna joint 10th bottom model in 2004 JD Power Customer Satisfaction Survey. Only 88% of cars up to 2 years old breakdown-free over previous 12 months in 2004 Which? survey. 2004 Which? quote: "A stupendously unreliable car. Renault seems to have restricted building the Laguna to Friday afternoons. An unenjoyable drive, too, especially for tall drivers." Laguna II 7th least reliable car in 2005 Warranty Direct Reliability Survey with 50 repair claims per 100 cars. Link:- www.reliabilityindex.co.uk 2000-2005 Laguna 4th least reliable car in 2007 Warranty Direct Reliability Survey with 55 faults per 100 cars.

Girlzmum

Do not use SERE! Absolute nightmare and wouldn't go near them again.

psybear

Another word of warning re Charles Hurst, but specifically their Boucher Road Renault dealership - abominable service from them, damaged my car while servicing it but denied doing so, refused me use of a phone to call Renault Customer Service UK, just downright rude and unpleasant (on several occasions, it wasn't just one person).

Have to say thought that I never had any problems with their Nissan dealership, same location, and have used them several times.

renaultjamais

Have dealt extensively with Hurst Renault and found them to be - at best - 'unhelpful'. Full of wee boys in big pinstriped suits and pots of hairgel. Uncaring, incompetent and a complete lack of customer service. I want to shout "Stop!!" at all the suckers sitting in the showroom waiting to buy their new cars. Don't buy a Renault and never go near CH Renault.

ballyblack

Don't use them for servicing your car either. They have a conviction for ripping off a customer in this regard;

http://news.bbc.co.uk/1/hi/northern_ireland/6903310.stm

nickcardwell

ballyblack wrote: »

Don't use them for servicing your car either. They have a conviction for ripping off a customer in this regard;

http://news.bbc.co.uk/1/hi/northern_ireland/6903310.stm

Put it into context...

Quote from the above link.

The firm's managing director Andy Bruce apologised to Mr McComish and blamed human error.
"I think we've got something like 600,000 customer transactions a year - it doesn't mean to say what happened was right but it's important to keep this in context," he said.

So it was down to human error......

mofopants

I used to work for bells and i would avoid them like the plague

Any cars on the forecourt are marked up by 1500 or so to think you are getting a better deal on your px. Service dept is a complete shambles.

I worked for hursts too and its much the same, although not on the same scale.

ballyblack

Some Renaults especially Laguna's have to be marked up £1500 to cover breakdowns and inevitable warranty claims!

sleepymy

Bigcammy wrote: »

Phillips Autos on Rosetta Road have been straight with me

I had to force them to take a car back after the son miss-sold it to me. Said it had ABS breaks and it hadn't, said they'd fix a list of faults I noticed and didn't. Got shirty when I boned him about it and tried to make me believe I had to keep the car and didn't even offer any discount if I did agree to keep it. They sold it for top price for it's make/model with ABS. Didn't count on me knowing my legal rights and writing them a firmly worded letter telling them exactly what legal recourse was available to me. The son phoned up whining that I'd made him out to be a right idiot (if the cap fits) and said they would give me a refund as a goodwill gesture, yeah right :rolleyes:

I hate cardealers who assume that because you're a woman they can rip you right off.