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Halifax delibrate time wasting
deemy2004
Posts: 6,201 Forumite
As you may or may not be aware
On the 26th of Oct, we chose to move our Cash-isas to halifax plc to fix in the 5.8%, Well after filling in several forms to this effect, and making a calll on the 8th of Nov, where it was confirmed that they are in reciept of the monies, in addition to sending more docs off to indicate a fixed rate ISA
What do we get in the post today ?
We get 2 halifax variable rate ISA's !!!
What's happened to the bloody 5 year fixed ????
Okay I give them a call, and they say, give it a couple of days and then go down to your branch to fix it. Which basically sounded like they were fobbing me off.
This got me suspicous, so I went back to the halifax fixed rate ISA page, and guess what ? The rate has dropped today from 5.8% to 5.7% TODAY !
This stinks !!!!, Now I know why the set the ISA's as variable rate instead of fixed so that they would NOT be locked in at 5.8% instead at the lower changed rate !
This despite halifax having recieved the funds on the 5th of November.
Okay, I am going to give them till the 20th, though I don't expect anything, then complain in writing.
BUT Let this be a warning to you ALL !!! - The Halifax unlike some other banks - ARE slow, you could say deliberatly slow in transfering ISA's so that they can cheat their customers out of the latest rate if they KNOW they are going to drop the rates in a couple of weeks time !
halifax gets 0/10 for being fair to their customers. Add in that they have f'd up a couple of standing orders recently and I am contemplating moving my accounts away.
On the 26th of Oct, we chose to move our Cash-isas to halifax plc to fix in the 5.8%, Well after filling in several forms to this effect, and making a calll on the 8th of Nov, where it was confirmed that they are in reciept of the monies, in addition to sending more docs off to indicate a fixed rate ISA
What do we get in the post today ?
We get 2 halifax variable rate ISA's !!!
What's happened to the bloody 5 year fixed ????
Okay I give them a call, and they say, give it a couple of days and then go down to your branch to fix it. Which basically sounded like they were fobbing me off.
This got me suspicous, so I went back to the halifax fixed rate ISA page, and guess what ? The rate has dropped today from 5.8% to 5.7% TODAY !
This stinks !!!!, Now I know why the set the ISA's as variable rate instead of fixed so that they would NOT be locked in at 5.8% instead at the lower changed rate !
This despite halifax having recieved the funds on the 5th of November.
Okay, I am going to give them till the 20th, though I don't expect anything, then complain in writing.
BUT Let this be a warning to you ALL !!! - The Halifax unlike some other banks - ARE slow, you could say deliberatly slow in transfering ISA's so that they can cheat their customers out of the latest rate if they KNOW they are going to drop the rates in a couple of weeks time !
halifax gets 0/10 for being fair to their customers. Add in that they have f'd up a couple of standing orders recently and I am contemplating moving my accounts away.
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Comments
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Still more calls no paperwork recieved, though they did say over the phone that it would be backdated once they get around to it.0
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No big deal then................................I have put my clock back....... Kcolc ym0
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im having similar problems with transfering my isa to abbey from lloyds, 1 week to do paper work 30 days to transfer the money its ridiculous they need some kinda of regulation0
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CAT standard is 30days.
I'm sending a letter to their transfer department tommorrow to confirm in writing what they 'promised' over the phone, i.e. the fix will be backdated.0 -
small update mine transfered thru today
if it was going to take any longer i might have had to move to another bank, theres nothing worse than when the bank blatently take the !!!!!! out of you 0 -
And they say they give you 'Extra' >:(It's always the grass that suffers, irrespective of whether the elephants are fighting or making love !!!0
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6th Dec and no fix yet.
Now some 41 days and counting. I sent them a letter last thursday, but a little early for a response yet.
So much for what the branch told me, i.e. that all it takes is a click of a mouse to fix the ISA once its been transferred. Well its taking them more than 30days to click that mouse !0 -
Looks like that EXTRA pressure paid off
Got the fixed ISA today in the post - 5 year 5.8% 0 -
About time you got a response on that.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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