Cancelling sky tv package?

hollydays

sorry if this s the wrong place to post.Someone I know signed up to a sky hd package in the street,but thier circumstances have now changed. Does anyone know how long they have to cancel?

PaulK_3

1 month I think. Bare in mind if they took Sky BB too then they will lose that as well if they fully cancel the TV side.

hollydays

They dont have bb too.
They signed up exactly a week ago and have seen they have been debited for the box and installation.(its not been installed yet as they are not in the property yet)

PaulK_3

Best bet is to call cancellations, if its not installed yet they should be ok.

hollydays

Thanks,will tell him that today.Am a bit concerned about what I have heard about their customer service,so should he send the cancellation recorded delivery too?

PaulK_3

Call them and check where he stands, once he knows that a recorded delivery letter is always a good start.