Can't access my emails

PROLIANT

Open a dos command prompt or go to start>run then type cmd, in the black terminal window type ping 213.123.20.90 and you should get a time-to-live (TTL) response and round trip time in Milli-seconds (mS), if you get no response I would contact your service provider as there might be a routing problem in the ISP's WAN Cloud (the bit before the internet, like a big network)

Tickdick00

PROLIANT wrote: »

Open a dos command prompt or go to start>run then type cmd, in the black terminal window type ping 213.123.20.90 and you should get a time-to-live (TTL) response and round trip time in Milli-seconds (mS), if you get no response I would contact your service provider as there might be a routing problem in the ISP's WAN Cloud (the bit before the internet, like a big network)

I get a response that says
bytes=22
time = 32ms
TTL 53

PROLIANT

Tickdick00 wrote: »

I get a response that says
bytes=22
time = 32ms
TTL 53

Then you can communicate with the mail server, so the problem maybe in your browser, have you ran a spyware check or a virus check just incase?

Tickdick00

PROLIANT wrote: »

Then you can communicate with the mail server, so the problem maybe in your browser, have you ran a spyware check or a virus check just incase?

Yes - have run both regularly.

PROLIANT

Tickdick00 wrote: »

Yes - have run both regularly.

In the web browser, what is the error code i.e it may appear as HTTP 404 error or something?

espresso

Have you tried an alternative browser yet?

Tickdick00

espresso wrote: »

Have you tried an alternative browser yet?

I have tried Firefox and I can access my emails through that.

So what has happened to my Internet Explorer???

espresso

Tickdick00 wrote: »

I have tried Firefox and I can access my emails through that.

So move on and use a better browser then!

So what has happened to my Internet Explorer???

Who cares!

...............

SteveCutler

The reason why people should "care", Espresso, is because certain websites being blocked in a spyware-prone browser such as Internet Explorer, suggests that the user's computer is indeed infected.

And these blocked websites are the "symptoms" of an infected PC, and the infection can often cause much more damage than simply blocking a few pages.

I'd suggest downloading a program such as AdAware and performing a scan.

Once the scan is complete, delete/remove/quarantine any infected files (whichever is suitable) and then uninstall AdAware - it has a tendency to slow down computers whilst installed.

espresso

SteveCutler wrote: »

The reason why people should "care", Espresso, is because certain websites being blocked in a spyware-prone browser such as Internet Explorer, suggests that the user's computer is indeed infected...............

Absolute tosh! The OP says that they have ran anti-virus and anti-spyware programs. The inaccessible site may be in IE, Internet Options, Privacy Tab, Sites but Firefox is a better browser, so it's not worth it really.