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Help: Can I get a new phone
ItalianDreaming
Posts: 6 Forumite
in Mobiles
I ordered a phone from orange online on a 12 month contract, it arrived yesterday and I hate it. My question is, can I change it? Will I be able to ask orange to change this phone to a different one I have seen and like?
I have read the terms and conditions on the receipt that came with the phone and it says they offer a 7 day returns policy. Does this mean that they will cancel the contract or will they change the phone? I dont want to cancel the contract.
If anyone can advise me I'd be grateful.
I have read the terms and conditions on the receipt that came with the phone and it says they offer a 7 day returns policy. Does this mean that they will cancel the contract or will they change the phone? I dont want to cancel the contract.
If anyone can advise me I'd be grateful.
0
Comments
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7day returns - you need to call the return number and return the handset along with anything that you received.
I believe that they will cancel the contract once they receive the handset back
you can then re-order the same contract with a different 'fone
proplusplusInformation provided is offered as a guide, and should not be deemed to be 100% accurate/correct. Please verify with the appropriate company/legislation for confirmation. Always seek verification to ensure you do not encounter future problems!0
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