A Word of Warning re First Class Recorded Delivery

Casey1709

mbajones,

Have you got your proof of posting? (not postage) & when did you post your item? I believe they changed the system a couple of weeks ago so that there's a "Posted" and "Delivered" scan, but you have to hand it in at a PO in order to post it. Maybe the Posted scan isn't on their system?

BTW, which other courier companies would you recomend for £1.08?

custardy

Casey1709 wrote: »

mbajones,

Have you got your proof of posting? (not postage) & when did you post your item? I believe they changed the system a couple of weeks ago so that there's a "Posted" and "Delivered" scan, but you have to hand it in at a PO in order to post it. Maybe the Posted scan isn't on their system?

BTW, which other courier companies would you recomend for £1.08?

thats a fair point,are we talking about you having proof of postage or just the RD slip?

Maysie

hi, have you thought about contacting postwatch. I have heard just the mention can sometimes cause royal mail to change their minds on a claim.

Contains_Mild_Peril

How recently was the item sent? Is it possible that they just won't reimburse for loss yet because it's still classed as delayed rather than missing? Items whether sent recorded or standard are only officially considered lost 15 working days (normally 3 weeks) after posting.

Road_Hog

custardy wrote: »

just looking at your post of a postman taking an item back to the delivery office shows you know little of how things are done now

I live a couple of miles from Warwick delivery office. If I'm out in the morning, I get carded saying collect in 3 hours or sometimes 4 hours depending on how much he has left to do. It is very specific, he always puts one or the other, instead of always putting 4 hours to cover himself.

Generally if I walk in to the sorting office counter 15 minutes early, I get the reply, that I'm lucky he just arrived back a few minutes ago. It quite clearly goes back to the delivery office.

Where are you suggestng it goes?

custardy

Road_Hog wrote: »

I live a couple of miles from Warwick delivery office. If I'm out in the morning, I get carded saying collect in 3 hours or sometimes 4 hours depending on how much he has left to do. It is very specific, he always puts one or the other, instead of always putting 4 hours to cover himself.

Generally if I walk in to the sorting office counter 15 minutes early, I get the reply, that I'm lucky he just arrived back a few minutes ago. It quite clearly goes back to the delivery office.

Where are you suggestng it goes?

in 1 office,you think everything is the same in every delivery office in the UK regardless of delivery span,geography,business type,customer base?

Road_Hog

custardy wrote: »

in 1 office,you think everything is the same in every delivery office in the UK regardless of delivery span,geography,business type,customer base?

Back to my original point, what they manage to do, is either get a signature or return it. That is what the customer pays for, no signature no delivery.

And I'll reiterate my other point, unless that simple procedure above is followed then no new technology will sort the problem.

custardy

so what if you get a signature and the paper is damaged by being soaked by 3 hours of rainfall.
making the number/sig illegible?
it was signed for yet you have no data to input?
when your 6 miles from your delivery office on a foot walk,the office is closed by the time you finish your delivery
how do you 'take' the item back?

Road_Hog

custardy wrote: »

so what if you get a signature and the paper is damaged by being soaked by 3 hours of rainfall.
making the number/sig illegible?
it was signed for yet you have no data to input?
when your 6 miles from your delivery office on a foot walk,the office is closed by the time you finish your delivery
how do you 'take' the item back?

Please stand back and pretend that you're third party in this.

My original point, Recorded is failing and RM continue to take money for a service that they're not providing and to compound it they're arguing over the compensation to boot. They've cost me a lot of money and a fair bit of negative feedback, so you'll understand if I'm a little upset about it.

Quite frankly in all this time RM have been selling Recorded delivery, if they haven't been able to come up with a waterproof system, then I'm shocked. Little things like permanent marker pens, tend to help.

The office is closed, yep, that sounds like a great recipe for lost parcels. Where do they go for the night then? And my comment on that is, the office should stay open longer (Warwick shuts at 6.00pm) or the shifts should start earlier.

At the end of the day, I'm not bothered which they do, as a customer, all I'm interested is they do one or the other to ensure the parcel is signed for or returned to the delivery office.

I know why it probably isn't happening, cost cutting, but that isn't my problem.

One final question, for you. Five years ago, Recorded wasn't a problem, how did they deal with the rain and the office shutting then?

LilDevil

Off on a slight tangent here, but I recently signed for something on a mobile phone - as far as I can tell, the software is on the phone and it works the same way as a PDA - would be far easier for a Postie on foot than one of those great big things courier companies use.