Tiscali Losing Customers.

chillin_nutta

oh believe me i know it's not easy and simple. I apologise if i made it sound so easy! that wasn't my intention, i do know how hard it is and for the problems to be solved etc! your OH should not have been the victim of such horrendous behaviour. I agree with you all totally. And i too can see them going to court, it's just a matter of time. I was just giving some advice on how to maybe get things sorted out calmer? if that's a good word?,I just wanted to share some experience i have!

sorry if i caused any offence!

re: runsimonrun, don't hold your breath for a call back from tech dept they won't do any call backs only on the very very odd occasion will they! it's unfortunate, but customers always have to chase the issue up as they never receive any communication, basically because notes are left on the system and agents on incoming calls wont check the system again until the customer calls back and DPA has been successful! Crap I know.


I do hope you get things sorted out hun!

peachyprice wrote: »

Chillin, you make it sound all so simple to communicate with Tiscali!!


From our own experince I can assure you it isn't. They reduced my OH to tears of sheer frustration due to the fact that they cannot and will not discuss anthing not on their script. He was shouted at, sworn at, hung up on 4 times, and to this date our probelm has still not been resolved, I can see it all ending up in court.

billsavings

If you are not getting anywhere with Tiscali,s normal Customer Service Team,an E-Mail to their CEO [EMAIL="mary.turner&#64;uk.tiscali.com"]mary.turner<a>uk.tiscali.com[/EMAIL] usually gets a positive response from their High Level Complaints Team.

runsimonrun

I wrote to the CEO 4 times (all at the same time)

The CAB wrote to them on my behalf.

I spoke to the chap at tech support. I made him promise me that they would call back. I constantly went on at him, not shouting I was very calm, until I had worn him down. I even asked what time they would call, again I managed to wear him down after I had asked the question about 15 to 20 times. Tiscali did call me back, three times. Each time from a different department, each time not knowing that the other department had called, which is normal, from my experience. They promised to get my internet access by 6th Sept ( I applied on 21st July). I said I did not want any more to do with Tiscali. This they accepted and I happily went back to my old ISP, who reduced the cost and upped the speed.
Lesson learnt the hard way. If you have problems stick at it. At times you will want to strangle the person on the other end following their script, but you know that your arms will not stretch to India. Sit back and plan your attack. Go on and on and on and on and on and you might get somewhere.

justsayyes

runsimonrun wrote: »

At times you will want to strangle the person on the other end following their script, but you know that your arms will not stretch to India. Sit back and plan your attack..

LOL
I know exactly how you feel. Tiscali was spawned by Satan.