Energylinx not paying cashback?

admaz

I have switched my gas supply through the energylinx link on moneysavingexpert through the £15 cashback offer. The switch took place on 11th May this year and despite 3 emails to them I still haven't received the cashback or even a reply to any of my 3 emails. The terms and conditions state the cashback will be received 8 weeks after the transfer has taken place and that they will contact you for bank details if you are not paying direct debit, which we are not. Anyone else had the same problem? Have used uswitch in the past and worked fine but never used energlyinx until I saw them mentioned on moneysaving. Don't know how to contact them other than by email to keep chasing it up.

4$£&*(£$&*(!

I had a bit of a battle with them to get my cashback too. It eventually came, but I had to make reference to the regulators and suggest I'd inform the supplying company they're not playing ball to get it.

Persevere with the emails, they did pay out eventually but I've had another private message on exactly the same topic in relation to this so that's three people on this forum including myself who appear to have problems with them.

BobbyBlade_2

I've e-mailed them twice now and no reply.
I switched in April and i'm still waiting for £15 for electric switch and £15 for a gas switch.
In last e-mail I informed them that if they didnt pay in 14 days I would take legal action.
Any ideas how i stand if I take them to small claims court? What can I claim as well as the £30 (2 x £15) e.g. cost of taking out action against them plus admin costs etc?
Also how can we get Martin to remove the link to these cowboys before others get conned by them.:mad:

Heinz

I'm up to eight emails so far (copied to Martin) and still not even the common courtesy of an acknowledgement.

I'm assuming that, as Martin (still) recommends them and gets funding for the site via click-throughs, they're not the bunch of con artists they appear to be.

But I'm having doubts.

Premier_2

Write to them, recorded delivery to ensure they receive it

Energylinx Limited
The e-Centre
Cooperage Way Business Village
Alloa
FK10 3LP

Or telephone them on 0845 225 2840

http://energylinx.co.uk/contact_us.htm


Wow how difficult was that to get contact details?

I found a freephone number too, but why should I bother posting it

Plushchris

Premier wrote: »

Write to them, recorded delivery to ensure they receive it

Energylinx Limited
The e-Centre
Cooperage Way Business Village
Alloa
FK10 3LP

Or telephone them on 0845 225 2840

http://energylinx.co.uk/contact_us.htm


Wow how difficult was that to get contact details?

I found a freephone number too, but why should I bother posting it

LOL

http://www.letmegooglethatforyou.com/?q=energylinx+contact+details

Heinz

Premier wrote: »

Write to them, recorded delivery to ensure they receive it

Energylinx Limited
The e-Centre
Cooperage Way Business Village
Alloa
FK10 3LP

Or telephone them on 0845 225 2840

http://energylinx.co.uk/contact_us.htm

Wow how difficult was that to get contact details?

I found a freephone number too, but why should I bother posting it

You lost me there.

I'm not lacking contact details - I already have them.

What I don't have is my cashback.

Former_MSE_Archna

Please can you PM me you name and postcode and I will chase this up with Energylinx. Thanks

Plushchris

Heinz wrote: »

You lost me there.

I'm not lacking contact details - I already have them.

What I don't have is my cashback.

I think Premiers point was that you could email them til you are blue in the face and not get anywhere, by sending a letter recorded delivery or phoning them they have to take notice of what you are saying.

Heinz

MSE_Archna wrote: »

Please can you PM me you name and postcode and I will chase this up with Energylinx. Thanks

Will do (I'll copy onto that the email I received from Energylinx when I first applied (via this site's click-through). That has a reference number.

In the meantime, I click-through repeatedly so that, even if they don't pay me, they have to keep paying Martin!

Heinz

Despite MSE Archna's intervention, I heard nothing from Energylinx and, needless to say, no cashback payment either.

EDF weren't interested (despite the fact that they must have paid Energylinx as a result of me switching).

However, Energylinx made the mistake of emailing to ask me for feedback and I repeatedly used the link therein to send negative responses. Eventually, [EMAIL="lana.baird@energylinx.co.uk"]lana.baird@energylinx.co.uk[/EMAIL] contacted me by email asking what was the problem with EDF.

It took her a while but she managed to get the cashback paid after about 2 more weeks.