toucan cancellation fee

myself321

i there,

i have been through the toucan t and c but can not find the fee if you want to exist your contract for phone and broadband early , many thanks

kkpolobear

it depands how long you have been with them

myself321

my friends as been with them for 15 month but the contract was renewed in june for another 12 month, he said he was not aware of the renewal , in june he asked for an upgrade to up to 8mb

iam i right in thinking by law the cost of cancellation should be in their t and c , which it is not, many thanks

bill888

FWIW, looking thru their T&C:
http://www.toucansurf.co.uk/site/terms.aspx

Section H1.1 and H6 are relevent. H6 does cover their ability to charge for remaining period of any fixed 12mth term contract if I have read it correctly for contracts which are terminated early.

Accepting a new modem/router or speed regrade would constitute a renewal of the existing contract for a further fixed 12 months term. This is normal Tiscali practise (Tiscali own Pipex and Toucan).