Freebie Successes by Letter / Email - What have you recieved? (merged)

acidtooth

neal's yard kindly sent me 3 empty pots today! lol

orlaniamh

Thirst Pockets - £1 voucher for compliment
Mr Muscle - £2 voucher for compliment.

TheCatCameBack

I sent an email to Nestle after buying a peanut butter Kit Kat and finding it void of peanut butter, emailed to say they have written to me...

DontDropTheQuaffle

Got sent £5 Bakers voucher after I complained that my dog choked on one of their treats - more than happy with how they responded and the voucher. Really good customer service team, to be honest!
Also got quite a lot of samples from L'Occitane (I can't remember the exact name and spelling, sorry!)

acidtooth

Skincare samples from Green People

badger_

Oh well first attempt didn't go very well
I was so hopeful when I saw Tom's name in my inbox too

Hi ,

Thank you for your email.

I am afraid that we currently do not have any samples to send out. However, our Cherry Options is stocked by Asda, Morrisons, Sainsburys and Tescos.
Thank you once again for contacting us.

Kindest regards

Tom

joee_91

I emailed Natwest 2 weeks ago as i had ordered a new debit card (mine was lost) and the lady said it was being dispatched. Rang back 8 days later to be told that not only had she not cancelled my lost one, she had not organised a replacement. Woke up last Tuesday, checked bank statement to see "Compensation - £210". Amazing customer service.

ellzx

I need some advice.... i need to write a complaint and am not sure how to word it with maximum results.

can anyone post or pm what they have sent as a complaint letter?

thankyou

badger_

Is this any use to you? http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_195923

The only advice I've got really is be factual & don't waffle on

DontDropTheQuaffle

WKD are sending me 'a little WKD something' in the post for my friends party. I'm really greatful as they're a huge help! Lovely response too!