Trying to get Broadband

samsyerman

I have bben a dial up customer on Tesco for 2 years and have decided to get broadband.

I contacted Tesco, see below. Their response is also shown.





"I have been a customer for Tesco dial up internet service for the past 2 years.

I am now contemplating moving to broadband.

Several of my work colleagues have recommended to me that Tiscali have a
Broadband package for £14.99 per month with free weekend calls from a BT
landline, with free connection and free modem.

Before I would consider this I checked what your price for the same 1MB
Broadband connection was, and was quoted £17.99. I rang your number at 0845
650 8000 and outlined the Tiscali offer and asked if you could match the price,
even without weekend calls.

I was met with a response, NO WE CANNOT DO ANYTHING,and that was that.

I would very much appreciate if someone could contact me so that we could reach
some agreement."

Their response

"Thank you for your email,

As you were advised by one of our customer service Representatives we are
unable to match the offer for tiscali broadband with or without the telephone
calls.

Kind Regards

Geraint"


Has anyone any suggestions, and is Tiscali a good deal.


many thanks

samsyerman

mrJ_5

many people on different forums don't recommend using Tiscali - as the speed is sometimes slower than dialup, and that Customer Service is arwful, problems with billing, and being unable to connect sometimes...... all these would put me off, and also knowing that they use data stream, as opposed to the standard IP Stream (BT based - so more reliable)

Do you know how much you will be using the connection for - like do you download a lot etc? And do you want cheaper calls, or is that not nessisary?

Froggitt

I have a suggestion for you............DONT TOUCH TISCALI WITH A BARGEPOLE.

Its a reasonable deal and its fine when it works, but when it doesnt, their customer service is appalling to awful.......only 5 mins ago I responded to a PM from another MSEer who had also taken them to the OTELO ombudsman.

This is how bad they are.........

Thank you for contacting Tiscali Complaint Management/Resolution Team.

Please be assured that Tiscali takes all complaints very seriously.

We are currently investigating your issue and you should expect to
receive a response within the next 10 working days, although we
will always where possible, try to respond sooner.

Yours faithfully

Tiscali Complaint Management/Resolution Team

They never have responded to any complaints I sent to their dedicated complaints address, despite it being a part of their published complaints procedure. Absobloodylootlyawful. They do not take complaints seriously at all in my experience. 10 days?????? More like Never. Maybe all of us who have taken them to the Ombudsman could start a club.

Theres loads of info in this forum about which broadband to go for, and which ones have the most complaints......Tiscali I think are usually number one or two for complaints.

brummybloke

are telewest in your area? deals for newcomers are rather good. £15 quid for a 2mb connection, unlimited downloads.