We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Virgin Direct Debit - I have a nasty feeling about this
Options
Oblivion
Posts: 20,248 Forumite
A month or so ago, I got an email from virgin saying that they were updating their payments recovery processes, and that I would be getting a new Virgin account number and a new Direct Debit reference number. They assured me I wouldn't have to do anything, and that they would arrange the changes with my bank.
Sure enough, a few days ago I saw via on-line banking, my old DD reference disappear from my bank's list, and the next day the new reference replaced it. All well so far.
Now this morning, I have received two almost identical emails from Virgin, advising me that my monthly payment will be taken on or about the 8th of the month. Whilst the emails were identical in content, the subject lines had different reference numbers. Now I'm really concerned that Virgin are about to take two lots of payments from me in August. I've emailed them, but so far no response.
Has anyone else received duplicated emails this month from Virgin?
Dave.
Sure enough, a few days ago I saw via on-line banking, my old DD reference disappear from my bank's list, and the next day the new reference replaced it. All well so far.
Now this morning, I have received two almost identical emails from Virgin, advising me that my monthly payment will be taken on or about the 8th of the month. Whilst the emails were identical in content, the subject lines had different reference numbers. Now I'm really concerned that Virgin are about to take two lots of payments from me in August. I've emailed them, but so far no response.
Has anyone else received duplicated emails this month from Virgin?
Dave.
... Dave
Happily retired and enjoying my 14th year of leisure
I am cleverly disguised as a responsible adult.
Bring me sunshine in your smile
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards