T-mobile problems.

kentguy07

I have a t-mobile contract iv had it 3 days and when i ordered they did a post code check and said the signal is good in my area so i signed up.

I have a 14 day cooling off period. I took the t-mobile contract with the carphonewarehouse i did this over the phone they sent my phone out next day.

My problem is that i got the phone its all working but the i cant get signal down here. My nebour tells me that he just got a tmobile phone and he cant get any signal either.

A phone without signal in my town is of no use so what can i do? Where do i stand?.
Can i stop the contract becuase of the cooling off period? Since i sent one sms would that break the 14 day cooling off period?.

If i ended the countract what would happen? Would i get charged allot and what would happen with the phone? Would they send a corrior to come collect the phone and sim ?

agsnu

I don't really understand, you don't have a problem. You bought it, did StreetCheck, and you can return it under the 14-day guarantee. You should probably be able to do this by taking it in to CPW - talk to T-Mobile or CPW.

kentguy07

The problem is there is no signal. The streetcheck said otherwise.

Cavey

kentguy07 wrote: »

The problem is there is no signal. The streetcheck said otherwise.

Just because some database somewhere says the sky is purple does not mean that it is.

You asked in advance whether it would be fit for the purpose at using it at that location. It is NOT fit for the purpose of using it at that location, so you based your decision to sign the contract on inaccurate, misleading or incorrect information provided to you by the other party.

If they wish to use information to get people to sign up to a contract, they should bloody well make sure the information is accurate, otherwise what is the point of using it?

Just be firm and clear that you wish to return the phone and be released from the contract as you were provided with inaccurate/inadequate/incomplete information at the time of signing.

As they will not want to lose the sale, I have no doubt they will come up with some form of answer that will sound like it will fix the problem, but given you have also discovered your neighbours phone does not work I do not hold much hope.

I would therefore remain adamant that I wanted to return the phone and then go home and check the signal myself before getting another contract.

You can do this in two ways. The first can be done using your own handset, you just need to persuade it to show you what networks are available to it. You just have to find the option to force manual network selection and it should show the available networks before asking if you wish to connect. While this won't require new hardware (so can be done now), it doesn't give you the best picture (ie signal strength).

A better method is to acquire an unlocked mobile (borrow from a friend or buy one second hand) that can be used to test the local signal of all the networks with the same hardware (different phones have different reception). I have obtained free PAYG SIM cards for O2, Orange, Virgin, Vodafone and T-Mobile. I doubt 3 will offer free SIMs as it is not in their best interest to let you onto their network with a non-3G phone.

lawbunny

If you had a streetcheck done then you should have been given a streetcheck reference number. Simply call T-Mobile within 14 days and say that you are not getting a signal, give them the streetcheck reference and say you want to cancel and they will do it.

piggeh

Distance selling regs will let you return the phone and if you have a cooling off period in the contract it's doubly as good, just say you changed your mind due to the poor signal, there should not be any problems.