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Pacific Poker and 888
omen666
Posts: 2,206 Forumite
As a poker player and I know some are here. I think you find this interesting.:
http://www.thehendonmob.com/forum/viewtopic.php?t=22927
http://forumserver.twoplustwo.com/showthread.php?t=259629&highlight=pacific+10
Warning to other customers: Pacific Poker silently charges administration fee of $3,361.80 from my $5,603 balance. Seeking advice on getting funds returned.
This february I logged into my account at Pacific Poker for the first time in little over a year. When I logged off in January 2007, my balance was $5,603. When I returned, the balance was $2,241.
I emailed customer support to ask where my money went. They explained that after 6 months of inactivity, they remove 10% of the original balance every month. They do this until either I start using the account, or the balance reaches zero after 10 months, at which point they will close the account.
They call this an administration fee for dormant accounts. In my case, this fee amounted to $3,361.80. In four more months, my balance would have reached zero.
At no point during this time did I receive any information from Pacific Poker that money was being removed from my account. (I did, however receive numerous email reminders for various promotions during the same period.)
Customer support refers to a clause in their user agreement. And sure enough, a couple of pages into the fine print, this "administration fee" is described. This agreement is subject to change, and even though I cannot recall this clause specifically, it may very well have been part of the agreement when I signed up some years back. I had only heard good things about Pacific and 888 at that point, and never suspected I had to fear this kind of setup from a leading actor in the industry.
I emailed them back twice demanding a refund, arguing that this fee is completely unreasonable, and without any rational justification. They just sent me more emails referring to the user agreement, and are basically saying this is all very unfortunate, but tough luck, we're definitely keeping the monies, thanks for your patience and understanding, we're here for you 24/7, please play our Sunday $80,000 Guaranteed tournament, etc. I have requested that a supervisor looks at my request, but have been turned down.
At that point I more or less gave up. However, I did promise Pacific I'd warn other players about this setup, so today I'm finally posting my story. Please fellow players, let Pacific poker know what you think about this practice. Is this even legal? Any suggestions on how I should proceed to get a refund?
Also, if you think this is unfair, please write an email saying so to [EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]. The name of my account there is "bawanga".
Most importantly however: if you have an account at Pacific Poker or know someone that does, make sure the funds are safe!
Below I have included the correspondance with Pacific Poker Support. (Names x-ed out, line breaks removed for readability)
Thanks,
Oystein
(This has also been posted at the twoplustwo forums, where someone informed me that TheHendonMob forums had a lot of Pacific players - so I posted it here as well)
from: Øystein Xxxx <oystein.xxxx@gmail.com>
to: support@pacificpoker.com,
date: Mon, Feb 11, 2008 at 7:15 PM
subject: current balance incorrect
Hi,
I haven't played since january 2007, but logged in to my account today (username: bawanga). I had $5,603 in my account in jan 2007, when I logged in today, current balance was $2,241.
Cash out history shows nothing for 2007, and I cannot see any hand histories at all. Please get back to me as soon as possible.
- Øystein Xxxx
from: Pacific Poker (Support) <support@pacificpoker.com>
to: Øystein Xxxx <oystein.xxxx@gmail.com>,
date: Tue, Feb 12, 2008 at 11:01 AM
subject: Re: [R] current balance incorrect (KMM27959121I2229L0KM)
Dear Oystein,
Thank you for contacting 888.
Oystein, in the case you fail to use your account for six months, your account is then considered a "dormant account".
The six-month period runs from the date of your last login to your account.
In the case of a dormant account, the Company charges a monthly administration fee at a rate of 10% of the balance in the account, on the date that it became dormant.
The administration fee is being deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive, and occurring on the last day of every month thereafter, until the balance of the account has reached zero.
In the event that you log into your account during the ten-month period during which the administration fee is charged, the Company cease to charge the administration fee but shall not be obligated to return to you any monies deducted from the account at such time.
This information is very explicitly stated on our Site User Agreement, to which you agreed when you ticked the "I agree to the Terms & Conditions" box at the bottom of your account registration page.
I hope this clarifies this matter, and thank you for your understanding and cooperation.
If you require further assistance in this or any other matter, please feel free to contact us - we are here for you 24 hours a day, 7 days a week.
Kind regards,
Xxxx X.
Member Support Representative
www.888.com
[EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]
www.888.com
from: Øystein Xxxx <oystein.xxxx@gmail.com>
to: "Pacific Poker (Support)" <support@pacificpoker.com>,
date: Tue, Feb 12, 2008 at 8:52 PM
subject: Re: [R] current balance incorrect (KMM27959121I2229L0KM)
Hi again,
thank you for the quick response.
I find the 10% per month fee to be completely unreasonable and surely out of proportion with any actual costs you may have in keeping my account alive. However, what I really find hard to believe is that you did not give me some sort of warning before taking money from my account. I am sure you agree that this is important information to me. As it is your policy to inform me by e-mail about various promotions and other issues you deem interesting to me, I cannot see any valid reasons not to remind me that all funds will be removed from my account in the next ten months.
As a leading actor in the online gaming industry, I am confident that it is not your business strategy to make your profit by silently emptying customer accounts. User agreement or not, such a practice would be considered outrageous by the various player communities and organizations.
Due to personal reasons I have not been able to play for the last year or so, but this week I was looking forward to picking up where I left off. I really hope this issue can be resolved, and that my money will be returned to my account as soon as possible.
Thanks,
- Øystein Xxxx
from: Pacific Poker (Support) <support@pacificpoker.com>
to: Øystein Xxxx <oystein.xxxx@gmail.com>,
date: Wed, Feb 13, 2008 at 5:59 AM
subject: Re: [R] current balance incorrect (KMM27969070I2229L0KM)
Dear Oystein,
Thank you for contacting 888.com
Unfortunately, Oystein, with regards to the fees deducted, it is very clearly stated in the Users Agreement :>
7.1v. Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and occurring on the last day of every month thereafter, until the balance of the account has reached zero . In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies deducted from the account at such time.
and which you agreed too, even though it is most unfortunate, there is not much that can be done.
The agreement is there for all our members to read and if agreed too, the policy stands.
Therefore, Oystein, please bear this in mind for future reference.
In addition, if you haven't already done so, why not register an account with our very own forums http://forums.888.com?
A community of casino and poker players, a place where you can share your views, opinions, seek advice and discuss the hot topics of the moment.
Not only that! As a forum member, you will also be eligible to enter exciting tournaments exclusive to 888.com Forum members.
Have a look and see! If you like the games, then you'll love the forum!
Visit http://forums.888.com NOW!
I do apologize for the inconvenience caused and thank you for your patience and understanding in this matter. If you require further assistance in this or any other matter, please feel free to contact us ? we are here 24 hours a day, 7 days a week.
Kind regards,
Xxxx X.
Member Support Representative
[EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]
www.888.com
**********************************************************************
Win your share of at least $80,000 each Sunday in our $80,000 Guaranteed!
Play your way for free from a Freeroll, for just 60¢ from a Satellite or buy-in direct for only $120 + $12.
Register for an $80,000 Guaranteed tournament under the ?Tournaments? tab now!
from: Øystein Xxxx <oystein.xxxx@gmail.com>
to: "Pacific Poker (Support)" <support@pacificpoker.com>,
date: Wed, Feb 13, 2008 at 6:19 PM
subject: Re: [R] current balance incorrect (KMM27969070I2229L0KM)
Please refer this matter to a supervisor's attention.
There is no rational justification for a fee, much less an outrageous 10% per month of the original balance. I defy you to even attempt to offer a rationale that justifies this fee. It costs near nothing to have a dormant account. Quite the contrary, you earn interest off this money.
While the user agreement does have this clause buried in the fine print, your actions are essentially a theft. You stole more than half my account. That you did this without sending a single email reminder just makes it clear exactly what your intentions were.
A theft is exactly how it will be viewed by the online poker community. Poker players want to feel their online money is secure before they play a site. We worry about hackers, super-users, collusion, and now it appears we must worry about the site itself just stealing our money. It doesn't take much for someone to avoid playing on a site these days. Threads in forums of this nature can be extremely damaging to a site's reputation and business. I won't even have to say anything really, I can just post the emails you've sent me.
The clause in the user agreement is absurd. Choosing to enforce it is simply a bad business decision.
If you fail to return my money, I am going to close my account. My friends are going to close their accounts. I am going to post these emails in every poker forum available. Look for them on twoplustwo, pocketfives, cardrunners, and even your 888 forums (thanks for the suggestion.) I cannot believe that this bad press and ill will is worth the mere $3400 you've taken from my account.
My suggestion to you is to return my money. I will regard it merely as an unfortunate run in with a bad policy that will hopefully be changed, or in the least not enforced in the future. Your customers trust you. You need that trust to stay in business. If you think that trust will last as you claim the balance of their accounts as your own with outlandish fees hidden in fine print of user agreements, you are deeply mistaken.
- Øystein Xxxx
from: Pacific Poker (Support) <support@pacificpoker.com>
to: Øystein Xxxx <oystein.xxxx@gmail.com>,
date: Wed, Feb 13, 2008 at 11:58 PM
subject: Re: [R] Re: [R] current balance incorrect (KMM27977884I2229L0KM)
Dear Oystein,
Thank you for contacting 888.com
Please be advised this is not a matter for a Supervisor to be involved. As I am a support representative this matter could be handled by my authority as in your case, the 10% per month deduction is posted under the " User Agreement Number 7 section (iV) that you agreed too when you became a member at 888.com which states the following and I quote:
- "Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and occurring on the last day of every month thereafter, until the balance of the account has reached zero . In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies deducted from the account at such time".
These terms of use are a part of the companies policy and by no means hidden from the public. Unfortunately the funds cannot be refunded.
Please be guided accordingly.
For an efficient operation and to provide better service to our members, we have to ensure that our policies are followed in detail. I am sorry but we cannot make exceptions for individual members.
Kind regards,
Xxxx.X
Member Support Representative
[EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]
www.888.com
http://www.thehendonmob.com/forum/viewtopic.php?t=22927
http://forumserver.twoplustwo.com/showthread.php?t=259629&highlight=pacific+10
Warning to other customers: Pacific Poker silently charges administration fee of $3,361.80 from my $5,603 balance. Seeking advice on getting funds returned.
This february I logged into my account at Pacific Poker for the first time in little over a year. When I logged off in January 2007, my balance was $5,603. When I returned, the balance was $2,241.
I emailed customer support to ask where my money went. They explained that after 6 months of inactivity, they remove 10% of the original balance every month. They do this until either I start using the account, or the balance reaches zero after 10 months, at which point they will close the account.
They call this an administration fee for dormant accounts. In my case, this fee amounted to $3,361.80. In four more months, my balance would have reached zero.
At no point during this time did I receive any information from Pacific Poker that money was being removed from my account. (I did, however receive numerous email reminders for various promotions during the same period.)
Customer support refers to a clause in their user agreement. And sure enough, a couple of pages into the fine print, this "administration fee" is described. This agreement is subject to change, and even though I cannot recall this clause specifically, it may very well have been part of the agreement when I signed up some years back. I had only heard good things about Pacific and 888 at that point, and never suspected I had to fear this kind of setup from a leading actor in the industry.
I emailed them back twice demanding a refund, arguing that this fee is completely unreasonable, and without any rational justification. They just sent me more emails referring to the user agreement, and are basically saying this is all very unfortunate, but tough luck, we're definitely keeping the monies, thanks for your patience and understanding, we're here for you 24/7, please play our Sunday $80,000 Guaranteed tournament, etc. I have requested that a supervisor looks at my request, but have been turned down.
At that point I more or less gave up. However, I did promise Pacific I'd warn other players about this setup, so today I'm finally posting my story. Please fellow players, let Pacific poker know what you think about this practice. Is this even legal? Any suggestions on how I should proceed to get a refund?
Also, if you think this is unfair, please write an email saying so to [EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]. The name of my account there is "bawanga".
Most importantly however: if you have an account at Pacific Poker or know someone that does, make sure the funds are safe!
Below I have included the correspondance with Pacific Poker Support. (Names x-ed out, line breaks removed for readability)
Thanks,
Oystein
(This has also been posted at the twoplustwo forums, where someone informed me that TheHendonMob forums had a lot of Pacific players - so I posted it here as well)
from: Øystein Xxxx <oystein.xxxx@gmail.com>
to: support@pacificpoker.com,
date: Mon, Feb 11, 2008 at 7:15 PM
subject: current balance incorrect
Hi,
I haven't played since january 2007, but logged in to my account today (username: bawanga). I had $5,603 in my account in jan 2007, when I logged in today, current balance was $2,241.
Cash out history shows nothing for 2007, and I cannot see any hand histories at all. Please get back to me as soon as possible.
- Øystein Xxxx
from: Pacific Poker (Support) <support@pacificpoker.com>
to: Øystein Xxxx <oystein.xxxx@gmail.com>,
date: Tue, Feb 12, 2008 at 11:01 AM
subject: Re: [R] current balance incorrect (KMM27959121I2229L0KM)
Dear Oystein,
Thank you for contacting 888.
Oystein, in the case you fail to use your account for six months, your account is then considered a "dormant account".
The six-month period runs from the date of your last login to your account.
In the case of a dormant account, the Company charges a monthly administration fee at a rate of 10% of the balance in the account, on the date that it became dormant.
The administration fee is being deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive, and occurring on the last day of every month thereafter, until the balance of the account has reached zero.
In the event that you log into your account during the ten-month period during which the administration fee is charged, the Company cease to charge the administration fee but shall not be obligated to return to you any monies deducted from the account at such time.
This information is very explicitly stated on our Site User Agreement, to which you agreed when you ticked the "I agree to the Terms & Conditions" box at the bottom of your account registration page.
I hope this clarifies this matter, and thank you for your understanding and cooperation.
If you require further assistance in this or any other matter, please feel free to contact us - we are here for you 24 hours a day, 7 days a week.
Kind regards,
Xxxx X.
Member Support Representative
www.888.com
[EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]
www.888.com
from: Øystein Xxxx <oystein.xxxx@gmail.com>
to: "Pacific Poker (Support)" <support@pacificpoker.com>,
date: Tue, Feb 12, 2008 at 8:52 PM
subject: Re: [R] current balance incorrect (KMM27959121I2229L0KM)
Hi again,
thank you for the quick response.
I find the 10% per month fee to be completely unreasonable and surely out of proportion with any actual costs you may have in keeping my account alive. However, what I really find hard to believe is that you did not give me some sort of warning before taking money from my account. I am sure you agree that this is important information to me. As it is your policy to inform me by e-mail about various promotions and other issues you deem interesting to me, I cannot see any valid reasons not to remind me that all funds will be removed from my account in the next ten months.
As a leading actor in the online gaming industry, I am confident that it is not your business strategy to make your profit by silently emptying customer accounts. User agreement or not, such a practice would be considered outrageous by the various player communities and organizations.
Due to personal reasons I have not been able to play for the last year or so, but this week I was looking forward to picking up where I left off. I really hope this issue can be resolved, and that my money will be returned to my account as soon as possible.
Thanks,
- Øystein Xxxx
from: Pacific Poker (Support) <support@pacificpoker.com>
to: Øystein Xxxx <oystein.xxxx@gmail.com>,
date: Wed, Feb 13, 2008 at 5:59 AM
subject: Re: [R] current balance incorrect (KMM27969070I2229L0KM)
Dear Oystein,
Thank you for contacting 888.com
Unfortunately, Oystein, with regards to the fees deducted, it is very clearly stated in the Users Agreement :>
7.1v. Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and occurring on the last day of every month thereafter, until the balance of the account has reached zero . In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies deducted from the account at such time.
and which you agreed too, even though it is most unfortunate, there is not much that can be done.
The agreement is there for all our members to read and if agreed too, the policy stands.
Therefore, Oystein, please bear this in mind for future reference.
In addition, if you haven't already done so, why not register an account with our very own forums http://forums.888.com?
A community of casino and poker players, a place where you can share your views, opinions, seek advice and discuss the hot topics of the moment.
Not only that! As a forum member, you will also be eligible to enter exciting tournaments exclusive to 888.com Forum members.
Have a look and see! If you like the games, then you'll love the forum!
Visit http://forums.888.com NOW!
I do apologize for the inconvenience caused and thank you for your patience and understanding in this matter. If you require further assistance in this or any other matter, please feel free to contact us ? we are here 24 hours a day, 7 days a week.
Kind regards,
Xxxx X.
Member Support Representative
[EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]
www.888.com
**********************************************************************
Win your share of at least $80,000 each Sunday in our $80,000 Guaranteed!
Play your way for free from a Freeroll, for just 60¢ from a Satellite or buy-in direct for only $120 + $12.
Register for an $80,000 Guaranteed tournament under the ?Tournaments? tab now!
from: Øystein Xxxx <oystein.xxxx@gmail.com>
to: "Pacific Poker (Support)" <support@pacificpoker.com>,
date: Wed, Feb 13, 2008 at 6:19 PM
subject: Re: [R] current balance incorrect (KMM27969070I2229L0KM)
Please refer this matter to a supervisor's attention.
There is no rational justification for a fee, much less an outrageous 10% per month of the original balance. I defy you to even attempt to offer a rationale that justifies this fee. It costs near nothing to have a dormant account. Quite the contrary, you earn interest off this money.
While the user agreement does have this clause buried in the fine print, your actions are essentially a theft. You stole more than half my account. That you did this without sending a single email reminder just makes it clear exactly what your intentions were.
A theft is exactly how it will be viewed by the online poker community. Poker players want to feel their online money is secure before they play a site. We worry about hackers, super-users, collusion, and now it appears we must worry about the site itself just stealing our money. It doesn't take much for someone to avoid playing on a site these days. Threads in forums of this nature can be extremely damaging to a site's reputation and business. I won't even have to say anything really, I can just post the emails you've sent me.
The clause in the user agreement is absurd. Choosing to enforce it is simply a bad business decision.
If you fail to return my money, I am going to close my account. My friends are going to close their accounts. I am going to post these emails in every poker forum available. Look for them on twoplustwo, pocketfives, cardrunners, and even your 888 forums (thanks for the suggestion.) I cannot believe that this bad press and ill will is worth the mere $3400 you've taken from my account.
My suggestion to you is to return my money. I will regard it merely as an unfortunate run in with a bad policy that will hopefully be changed, or in the least not enforced in the future. Your customers trust you. You need that trust to stay in business. If you think that trust will last as you claim the balance of their accounts as your own with outlandish fees hidden in fine print of user agreements, you are deeply mistaken.
- Øystein Xxxx
from: Pacific Poker (Support) <support@pacificpoker.com>
to: Øystein Xxxx <oystein.xxxx@gmail.com>,
date: Wed, Feb 13, 2008 at 11:58 PM
subject: Re: [R] Re: [R] current balance incorrect (KMM27977884I2229L0KM)
Dear Oystein,
Thank you for contacting 888.com
Please be advised this is not a matter for a Supervisor to be involved. As I am a support representative this matter could be handled by my authority as in your case, the 10% per month deduction is posted under the " User Agreement Number 7 section (iV) that you agreed too when you became a member at 888.com which states the following and I quote:
- "Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and occurring on the last day of every month thereafter, until the balance of the account has reached zero . In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies deducted from the account at such time".
These terms of use are a part of the companies policy and by no means hidden from the public. Unfortunately the funds cannot be refunded.
Please be guided accordingly.
For an efficient operation and to provide better service to our members, we have to ensure that our policies are followed in detail. I am sorry but we cannot make exceptions for individual members.
Kind regards,
Xxxx.X
Member Support Representative
[EMAIL="support@pacificpoker.com"]support@pacificpoker.com[/EMAIL]
www.888.com
0
Comments
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Just to clarify this isn't me but shamelessly stolen from another forum0
-
Haven't read the whole thing, far too long.
As the terms and conditions state that this will happen, I really don't see the problem. You will find that some bookies do it also.Gone ... or have I?0 -
If they have a problem with dormant accounts then fine, after 6 months of inactivity they can transfer 100% of the account money back to the customers registered bank account / moneybookers / whatever. Maybe an admin fee of £25 max would be exceptable.0
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If they have a problem with dormant accounts then fine, after 6 months of inactivity they can transfer 100% of the account money back to the customers registered bank account / moneybookers / whatever. Maybe an admin fee of £25 max would be exceptable.
Do you mean acceptable? If people cannot be bothered to read simple terms and conditions then they have to accept the consequences.Gone ... or have I?0 -
So you believe the T&C's are not excessive? They are worse than the Bank Charges reclaim.0
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So you believe the T&C's are not excessive? They are worse than the Bank Charges reclaim.
Does it matter if they are 'excessive'? The person still agreed to them. Also I would never leave thousands in an account without at least checking every now and then if it's still there.
What exactly is the point of this post if it is nothing to do with you? Nobody, you included, knows whether any of it true or not.0 -
The point of the post is to highlight what happened so it doesn't happen to others or is that too hard to see?
Why should you check that your moeny is still there from time to time? What a fcukwit of a statement. If you leave money in your bank account you expect it to still be there ina years time, if you leave money in your paypal account you expect it to still be there in a years time,0 -
Those fees are nothing short of thieft IMO.
They have a CUSTOMER who for whatever reason chooses not to play poker for a while, leaving a lot of cash in his account which they will no doubt be earning interest on, and they charge $3300+ in dormant fees.
Come on this is not just excessive, its absolutely outrageous, and the company should pay the money back immediately and change their attitude to CUSTOMERS.
Its put me off ever betting with 888sport again I can tell you.0 -
The point of the post is to highlight what happened so it doesn't happen to others or is that too hard to see?
Why should you check that your moeny is still there from time to time? What a fcukwit of a statement. If you leave money in your bank account you expect it to still be there ina years time, if you leave money in your paypal account you expect it to still be there in a years time,
Easy tiger - not really any need for insults is there? Obviously the question still stands. What is the point of the post? You have no idea whether any of these events actually happened do you? It's basically the equivalent of publishing a chain letter or forwarding a 'warning' e-mail.
I presume that you don't think there is any need to keep an eye on your finances - after all you can leave that up to the casino:rotfl: ! You do realise I presume that there is a big difference between leaving money in the care of a bank as opposed to a casino? If you leave money anywhere for a year without checking on it you might 'expect' it to be there - doesn't mean it will be though does it? Particularly if you've already agreed that they can can 10% every month.0 -
I do understand that there is a difference between a bank and a casino and maybe not the correct analogy. I would expect though if I was to leave money in a casino or poker ( There is a difference by the way) account that it would remain there.chadders1966 wrote: »Easy tiger - not really any need for insults is there? Obviously the question still stands. What is the point of the post? You have no idea whether any of these events actually happened do you? It's basically the equivalent of publishing a chain letter or forwarding a 'warning' e-mail.
I presume that you don't think there is any need to keep an eye on your finances - after all you can leave that up to the casino:rotfl: ! You do realise I presume that there is a big difference between leaving money in the care of a bank as opposed to a casino? If you leave money anywhere for a year without checking on it you might 'expect' it to be there - doesn't mean it will be though does it? Particularly if you've already agreed that they can can 10% every month.
As for this being similar to a chain mail or similar this is not the case here because their own Administrator on 888's own forums has said as much in his post and that it would be looked into and that they have now returned the chaps money so it is not a false statement.
I posted it just incase others here have the same account or similar. This is the warning forum isn't it?
I also think this is tantamount to theft as already alluded to in a earlier post. How can you justify 10% of this chaps balance as a admin fee for a dormant account and charge someone 10% of say someone who has 10$ in their account, surely the administration fee for dormant accounts costs the same to administer them no matter how much is in there? Also they are earning interest on that money so would be silly to do that to a customer, hardly the best business acumen regardless what the T&C's state
0
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