citibank security uk

ged1980

ok here goes

i opened a citibank account 2 months ago 3 weeks ago started putting my child tax credits and child benefit into citi all was ok checked online money was going in ok.

then i changed a couple of direct debits to come out of that account online they look ok

today i go to atm to get £20 out nothing i thought strange so phoned citibank to be told my account under a security check and phone back in 7 working days?

they also tell me its a uk check not just me so can they hold my money like that and i have my direct debits due this week can banks do that

KILL_BILL

no - they have to provide a detailed explanation as to why a freeze has been put on the account

go in to the local branch if you have one

ged1980

KILL_BILL wrote: »

no - they have to provide a detailed explanation as to why a freeze has been put on the account

go in to the local branch if you have one

no branch in scotland


phoned them back today as account still blocked said i had my kids and needed the money to buy food same story its under block till checks done could be another week

same old think its a uk check so can take time

now i do need the money but cant get anywhere with them.

smithja

What they are doing is illegal, whereabout in Scotland are you. If you can get to the Govan Law Centre or look at their website which quotes the law on not witholding social secuirty benefits. If you cant get to them go to you local CAB, they will call or the DWP and HMRC (or you can do this yourself) and they will contact Citibank to get it unfrozen or give you a crisis loan in the meantime, which you can pay back when Citibank has cleared up this mess and hopefully pocket £20 for the inconvenience of all of this.

Good luck, keep us posted.

James

ged1980

Thanks smithja i will look into that now

ged1980

:mad: :mad: phoned citibank told them they cant hold money all i get is we don't know nothing about that and give them another 7 days



CAB was closed will phone tommorow

smithja

can you send them a secure email with this URL in it so they can see the case:

http://www.govanlc.com/nlc-crossan-judgment.pdf

Dont know if it will help, I have had a look but cant find their CEO's email address. Usually sending it to him or her pushes things along alot quicker.

ged1980

smithja wrote: »

can you send them a secure email with this URL in it so they can see the case:

http://www.govanlc.com/nlc-crossan-judgment.pdf

Dont know if it will help, I have had a look but cant find their CEO's email address. Usually sending it to him or her pushes things along alot quicker.

thanks again on way to do it now

dexters_mum_2

I know all about this kind of thing with Citibank.

Problem is talking to them, some of their agents have such a poor grasp of English you can't make yourself understood to them.

I found faxing them in the UK (in London) in the best option on: 020 7892 0818

ged1980

dexters_mum wrote: »

I know all about this kind of thing with Citibank.

Problem is talking to them, some of their agents have such a poor grasp of English you can't make yourself understood to them.

I found faxing them in the UK (in London) in the best option on: 020 7892 0818

Thank you

Yes and its like they read of a script


Still having no joy though after last phone call saying i will be wanting compensation for this i was told she would look into it but may take 7 days lol there answer for everything


But just checked my account and there is a payment for £40 comp lol


Don't know why i am laughing still cant get my money :mad: :mad:

smithja

Hi ged

I would go with dexters_mum and fax it off to london. It is likely to make them move faster. Maybe you could write a letter to go with the court papers pointing out the arrest of benefits has been found illegal in Scotland, I think the exact part of the Social Secutiry law is much shorter than the legal papers it is two lines. Ask them them to obey the law, otherwise you will seek legal re-dress.

Please let us know how things are going.

Best of luck

James