Possible leak in our new build..

gabyjane

Hi i cannot see any hatches..would they be in the bathroom or the dining room? also the floors are all sealed and down so either way they would have to come up? I will ring them and explain, it has only been the last couple of days as we had a light fitted and i would have noticed it! Just had an awful thought that my friend had put a hole through something above but he just swapped lights over without drilling any holes so have rules him out!! Will let you know what they say!

chickmug

Hatch would be in the bathroom.

This link may help if having to deal with builder with regards to what is covered insde two years.

http://www.nhbc.co.uk/Claims/Whatiscovered/Answer,31976,en.html

Premier_2

I doubt there are any inspection hatches in the floor - it's not usual to fit them in modern houses; it's just an added expense.

If the floor is constructed with modern chipboard panels (as opposed to traditional floor boards) then the only access method is to smash a hole where they think the leak is. As previously mentioned, the leak could be almost anywhere as water has a habit of travelling a long way before dripping. So they may need to make several attempts by smashing holes into the floor before they find the leak.

It sounds frightening, and when you see what they do, you'll be aghast when they start smashing holes in the floor with a hammer, but at least you'll end up with several access hatches should you need then in the future.

Let's hope you don't have a ceramic tiled floor laid in the bathroom.

gabyjane

Grr well have just chased them up and the girl said she is not sure if they will do it as it may have been our fault? there is deffo nothing leaking that we can see so that makes it impossible to be our fault doesn't it? I explained we had only been here 10 months and EVERYTHING should be covered within a year..it's a leak and needs dealing with ASAP..she is looking into it.

chickmug

gabyjane wrote: »

Grr well have just chased them up and the girl said she is not sure if they will do it as it may have been our fault? there is deffo nothing leaking that we can see so that makes it impossible to be our fault doesn't it? I explained we had only been here 10 months and EVERYTHING should be covered within a year..it's a leak and needs dealing with ASAP..she is looking into it.

Did you remember to see if the HA can put pressure on?
I can see how they say NO as it is not as you say that 'everything should be covered within one year'. Did you read the link to the NHBC web site that tells you what is covered and on what basis?

stvensk

I've been living in my new build for some time now, if this is a leak be firm with them, I have had many things fixed like this, they will try to fob you off initially but realitically it's just bad workmanship. there is nothing u could have done to cause this. If it's coming form under the bath you would have had to remove the panel your self and been playing with pipes which I guess they can see you haven't

If you let this run on they will wait until it is out of warranty then you will have to pay or claim on insurance.

If the builder is still on site catch the site manager and tell him they will usualyy offer to send someone round, and remember be adamant it's not your fault