connecting virgin media to another computer

jackiegibbo

Hi im not a techno person so apologies if this is a bit waffly!!!
My friends having trouble with her computer she cant get virgin to connect on it but it will on a rickety old laptop she has but its VERY slow. If i take one of my computers round to her house(it doesnt get used very often here) and connect her wire thingy from her modem to the back of the computer what do we have to do then to get virginmedia on my/her computer.She doesnt have any start up discs apparantly its alll to do with fibreoptics?????

APOLOGIES FOR THE WAFFLING

bergy2

Best to call their helpline - they are very good and will go through set up as long as its connected direct to a pc and not a router

wornoutmumoftwo

I was told that you only use the set up disc once, but I have failed to set up on any other computer without ringing their helpline (which they charge for but will refund if it is a genuine query).

jackiegibbo

we rang them and they said it should be working

jackiegibbo

wornoutmumoftwo wrote: »

I was told that you only use the set up disc once, but I have failed to set up on any other computer without ringing their helpline (which they charge for but will refund if it is a genuine query).

What did they tell you to do we were told to reboot the modem

wornoutmumoftwo

I remember the reboot but they asked me to go into something on the computer, for the life of me can't remember msconfig? perhaps.

I think it's because the new computer doesn't recognise their device,

You could try going to control panel/system/devices and seeing if the device is showing up but really they should be talking you through the whole thing.

Sorry, not much help

debsy42

What you need to do is unplug the modem and then connect the cables upto your PC. Turn the modem back on and wait for the lights to settle down. Then start up your PC and you should be able to get online. It's the modem that is registered on the system not the PC connected to it so you hopefully shouldn't have any problems.

This is the way to get online if you have a network card already installed in your pc. For USB connections it can be slightly more complicated as in the post above.

PaulK_3

debsy42 wrote: »

What you need to do is unplug the modem and then connect the cables upto your PC. Turn the modem back on and wait for the lights to settle down. Then start up your PC and you should be able to get online. It's the modem that is registered on the system not the PC connected to it so you hopefully shouldn't have any problems.

This is the way to get online if you have a network card already installed in your pc. For USB connections it can be slightly more complicated as in the post above.

Yep as above, you need to power off the modem before you swap the computers, if it's a straight ethernet connection that should be all that is needed to allow the computer to be picked up by the VM Modem.

jackiegibbo

Hi thanks to everyone my friend now has my old computer with the internet working