02 broadband... good or bad? Please advise!

ragazza_2

Hi,

I already have an O2 mobile, and am currently looking for broadband. I recently had a BT phone line connected for this. I noticed that O2 do a really good deal at the moment, but I've not heard anything about the service they provide. Is it technically ok, do they have problems where you keep losing connection etc? Good value for money and customer service? Which speed should I go for?

I've been with O2 for my mobile for years and have always been very happy with them, but broadband is a whole new world for me!! I'm not very clued up on the potential problems and what to look out for.

Also, today is the last day of their offer to get a 50 day money back guarantee, so I'd quite like to order it today. If anyone can give me their thoughts ASAP I'd be extremely appreciative.


Thanks very much!

sra

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barjam_2

i switched to o2 broadband recently and up to now not had any problems like i did with aol, hubby noticed the download was much quicker straight away so thumbs up from the barjam household:j

Hotspur

I've been with O2 for a month or so now,after moving from virgin media, and haven't had any problems. Customer services have been really good on the one time I used them when setting up my connection on day one. Speed is faster then virgin and costs less than virgin

Paparika

I went to O2 bb when I bought my new place in March, because
a) I'd had O2 mobile for years
b) They had 100 days moneyback
c) O2 is a rebrand of BE Internet, one of the highest rated ISP's in the UK

Brilliant speeds, easy setup, had one issue with a 'sticky' router (firmware locked up) but had it resolved within 20 minutes of phoning their support.

I'm sticking with them, after the rubbish service I've had from 5 other ISPs that I've been with.

ged1980

I'm with BE broadband the sister company and 100% happy great speeds customer service is great and is cheap as chips would recommend to anyone

vickitoria6232

Been with 02 since about March now and have had no complaints at all - £7.50 per month (£5 discount cos of mobile contract), 8Mg & customer service are great with lovely Scottish accents

Plus with a 100 day money back guarantee - you can't go wrong.

Woby_Tide

http://forums.moneysavingexpert.com/showthread.html?t=567409

14 pages of the good the bad and the ugly not good enough?;)

x2o

Hi guys if you want more details about peoples experence with o2 also try looking at this website http://www.dslzoneuk.net/ they have a isp rating area and shows you all the comments also you can do speed tests and stuff.

scooby32

Been with o2 since they started in November due to just taking out a mobile contract and needing a new broadband supplier.

Install easy, talked thru by customer serviced in UK and a freephone number a big plus

Speed good

Initial teething problems with line but handled briliantly by customer services.To me its how they hadle the problem and it was resolved quickly and well.

Has been down three times since November for about an hour each time. Not bad in 9 months

Would highly recommend on price and service. Am now thinking of taking out mobile broadband as well