OSPS Cashback problems

docgasman_2

I've been an OSPS customer for three years, taking 12 month free deals to use as a second phone and claiming all cashback and then cancelling at 12 months each time. I've not had much problem in the first two years, but in the third year they began to 'forget' to send out cheques and needed gentle telephonic reminders now and again.

My last cachback claim in April 2008 was returned to me for want of sufficient documentation.Their covering letter said that I since I had moved and my address on the bill had changed, they needed a copy of my landline bill alongwith the claim in order to verify my address. Now what is funny that I had already sent this in with my cashback claim, since I knew they would do this (this had happened to me on a previous occasion).They had been blind enough not to see those documents properly and just put them back in an envelope and returned them to me. This claim had been received by them in time as proven by the 'received on' date stamp on ALL the documents I had sent in the envelope. However by the time these documents got back to me, the claim window to resend my claim had passed. I did however send the claim back in again, with all the same documents and a covering letter explaining that the documents they had asked for were already in there but they had failed to see them. I demanded my cashback as my claim was legitimate and was received by them in time originally.

I have not heard form them since and that was April 2008 when I sent the claim in. I have written to customer services again this month and am waiting for a reply.

I have copies of all the returned documents with the 'received on' date stamps proving that the first time around, they did receive all the documents in time but they were blind enough not to see them, and yet returned them all asking for the same documents again!!! I also send in all claims via recorded delivery and have kept the receipts with tracking numbers as proof. I probably do not have the patience to speak to somebody on the phone as they keep you on hold for long and it takes them ages to comprehend what you are trying to say and pretend to be ignorant about everything as a way to put you off.

Does anyone have any suggestions as to what else I can do? If anybody else has had such an experience, please reply to this post.

KettleFish_2

You appear to have covered yourself well. Your next course of action should be an LBA, then sue.

Plenty of people here to help, in any of the above stages.

mobilejunkie

I've come across both of these issues directly. I don't understand why anyone would wait so long for doing as Kettlefish has advised. Everyone should learn from this; yet another previously happy and loyal customer who has been dismissed by E2Save, who expect to get away with it unless sued. I have been warning people for a year; this company has changed totally and is NOT trustworthy. They lie, they cheat and they are utterly incompetent. Always cover yourself and at the first sign of dodging and diving send a LBA and then sue.

It's good to see that someone has covered themselves fully and wasn't complacent because of past experience with what used to be a superb company.