Help! Dvds/CDs not playing

MXW

Hi,

I hope someone can help. My son has tried to play CDs/DVD's and all of a sudden these will not play. Can anyone tell me what could be the problem and how I can put it right. I am afraid I am not very good with computers so a simple explanation would be very much appreciated.

Many thanks in advance

Michelle

scottishf

How many discs have you tried and are these discs working in another player?. Can you see the disk drive in 'my computer' ?

MXW

scottishf wrote: »

How many discs have you tried and are these discs working in another player?. Can you see the disk drive in 'my computer' ?

They work in other players and yes I can see the disc drive in my computer.

Thanks

MXW

ps If it's any help I get a message to say there is no disc in.:mad:

scottishf

Which operating system are you using, and have you installed all the latest updates?

found this link which may be of help

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q321641

davejr

It sounds to me that the disc drive is broken. If it is a PC it should be cheap to fix (most DVD Writers/Readers only cost about £10 now .. just check https://www.ebuyer.com/) how old is the drive, have you tried putting in a blank cd? Does it make a spin up noise? Does it make repeated noises that sound like its trying to find something but it cant?

Try to create a new user account: Control Panel > User Accounts then make a computer administrator account and try to read dvds using that account (by going to Start > Logout then login using new account)

MXW

It says power to go express does not suppport resolutions 600 x 800, does this mean anything to anyone'

Many thanks

davejr

Take a screenshot of the error message mentioned above by pressing the 'Print Screen' key at the top right of your keyboard then open Paint and go to Edit > Paste then save the image as a JPEG (File > Save > File Type JPEG) then upload to http://tinypic.com/ and post the link

MXW

scottishf wrote: »

Which operating system are you using, and have you installed all the latest updates?

found this link which may be of help

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q321641

Thanks for your reply, I have installed all the latest updates but it's still not working.

MXW

davejr wrote: »

It sounds to me that the disc drive is broken. If it is a PC it should be cheap to fix (most DVD Writers/Readers only cost about £10 now .. just check www.ebuyer.com/) how old is the drive, have you tried putting in a blank cd? Does it make a spin up noise? Does it make repeated noises that sound like its trying to find something but it cant?

Try to create a new user account: Control Panel > User Accounts then make a computer administrator account and try to read dvds using that account (by going to Start > Logout then login using new account)

Tried the user account and that does not work. The drive is about 18 months old, it sounds like it is spinning a little, but does not make the usual noise of "revving up" for want of a better word! Thanks for your reply.

MXW

davejr wrote: »

Take a screenshot of the error message mentioned above by pressing the 'Print Screen' key at the top right of your keyboard then open Paint and go to Edit > Paste then save the image as a JPEG (File > Save > File Type JPEG) then upload to http://tinypic.com/ and post the link

The message is not coming up now!!! I could do with a drink!! Thanks