Letter from T-mobile's debt collectors

A.K.

Hi all,

I have been receiving various letters in the post addressed to someone else. At first I used to recieve T-mobile bills addressed to someone else but my address. I used to send these back as 'return to sender' but they kept coming.

After a couple of months they stopped coming and then I received another. I reluctantly decided to open it to see what it was all about and it was a payment reminder for £1000 - this person hasn't paid his bills and this is the total owed to t-mobile.

I sealed it and sent it back and now after almost 6 months I have received another two plain white envelopes which is from T-mobiles debt collectors for the amount.

I have sent each and every letter back on so many occasions, yet they don't seem to get the picture.

I have owned my home for so many years and no one with this name has ever lived here. I assume that someone has scammed to get a contact mobile phone.

Does anyone know what I can do to sort this problem out? I am a T-mobile customer myself and I was going to call them and speak to them about why I am receiving someone elses bill at my address, but then they may not discuss this with me as I'm not the account holder.

Anyone have any ideas as to what I can do?

Sid_Harper

I'm sorry but you're plain daft for not trying to call them because they may not talk to you. My brother has many a time rung up electricity companies to tell them that his tenants have moved out and to stop billing. And it stops.

Next thing you will get a bailiff knocking.

If someone is perpetrating fraud or being billed at your address, they need to listen to you. Then at least you have something to say to the bailiffs.

Jon_01

Call T, ask for the fraud dept (they may not be 'customer facing') but one of the teams leaders would be able to talk to them for you and get it sorted. I work on the fraud team for one of the other networks and that's how we work. You need to get it stopped asap.

A.K.

I had only received 3 'T-mobile' envelopes. T-mobile even send letters to payasyougo registered customers so I thought it may be them as well - ignoring and sending back without opening them - as obviously it wasn't my mail.

Jon 01 - I spoke to T-mobile and told them that I was ringing about these letters. The chap put be on hold for quite a while (assuming he spoke to the fraud team) and he told me that this account is being throughly investigated as fraud and that T-mobile are already aware of this and shouldn't be receiving letters from their debt collectors to pay or they will summon to court.

They said to ignore and keep the letters for reference if need be. it shouldn't go to that but keep in touch if you recieve anything else and left it at that.

Hopefully this should now be sorted :j

Jon_01

That should be ok, they'll contact the debt agency's and put a stop on all actions.
Keep a lookout for any letters in the next few days that may have gone out before they get the stop action.
They might flagg your address in case whoever did this try it again, all that means is, if YOU try to get a T account they'll ask you for more proof's of ID, but rather safe than sorry !

Leopard

Just to cover yourself beyond doubt, I would send a letter to T-Mobile's Fraud Division by Recorded Delivery, setting out the entire position and asking them to confirm that they have received it. Keep a copy of the letter you send!

If anything does go wrong within the system and bailiffs start arriving you will then be able to prove that T-Mobile has screwed up, that you owe nothing and that you are blameless.