help with aol

fannyannie_2

Hi everyone, I hope someone can help me! I signed up for aol dial-up a good few years ago. The past two years i've been trying to cancel it but they wont let me. There still taking £15.99 out of my account every month for something that i'm not using. They keep saying through email and on the phone that they cant cancel it without my username and password but i havent got one because i havent used it for so long! So basically they have made £15.99 a month for the past few years out of me for something that i'm not using. I've tried the bank and they cant cancel it because i gave aol the long number on the front of my card!I'm so frustrated and getting upset now.Hope someone can helpFannyannie

mrJ_5

surely they can find your account by your name, or telephone ... tell them that you can answer security questions if needed be ... if you had an email address with them, then maybe they could link that to your account too

lee634

there is an easy way around this, Tell the bank you have lost your card,
They will then cancel the card and AOL will no longer be able to take money from that number,

This happened to me a few years ago with AOL and thats what i did

bigbloke45

Lee634 is right, stop the card and you will stop the problem.

But remember if you have any other regular payments from your card you will need to transfer them to your new card.

Good luck.

fannyannie_2

Thanks everyone you've been great help. I've cancelled my card now so fingers crossed the problems solved. xx

espresso

Pity it's taken you two years to do it.