Sky problem ~ phone? broadband? Help!

shellsuit

Hi, for the past 2 days, anyone trying to call me on my landline, is getting cut off.

I don't hear my phone ring and the person trying to call, hears one 'ring ring' then it cuts out and there isn't any sound on the line.

Everything here is Sky ~ Tv, BB, sky talk & landline.

If I unplug everything from the main phone socket in the hall and just plug the phone in, it works fine. I can make and receive calls.

When the extension for upstairs is plugged into the main socket in the hall, along with the filter and the phone, I can't make or receive a call.

I rang sky and they said they problem is the extension, BUT, like I explained to them, if it was the extension, how come I can still get BB upstairs?

So, at the moment, I can either have the phone working, or the BB working, but I can't have both working.

I've checked the filters, even used new ones and it's still the same.

Sky said they would send me out a new router, but can it be the router which is causing the phone problem??

Does anyone have any ideas what this could be because it's driving me up the wall!!

I've had countless calls on my mobile from people who have tried my landline and who have thought I've hung up on them, when I haven't even known they've phoned! :cool:

I've had sky BB for a couple of years now and have had sky landline for a few months, so it's not like I've just got it and it's not working properly.

Help!

Browntoa

have you checked that wires 2 and 5 are not reversed on the extension

shellsuit

Browntoa wrote: »

have you checked that wires 2 and 5 are not reversed on the extension

don't understand what you mean sorry

Browntoa

theres 3 (or 2 wires) connected onto the main socket and run to the extension, the wire connected to "2" on the main socket should be connected to the same one on the extension socket ,and the same for "5"

main



extension



any other wires are redundant these days, just 2 and 5 need connecting

shellsuit

Mines not like that sorry it's just a plug in extension.

It's sorted now though thank you, I brought the main phone upstairs and plugged it into the phone socket in the bedroom and now everything is working!

Don't know what it was, but least everything seems ok now!

Conor_3

Just a point.

There is a thing called the REN (Ringer Equivalency Number) value which is important. Everything you plug into the phone line has a REN number (usually on a label on the bottom or listed in the manual) and the total for everything plugged into the same phone line (that's everything on the same phone number) mustn't exceed 4 otherwise you start having a lot of problems.

In general, the lower the Ringer Equivalence Number REN, the lower the load a device will place on the installation.
For example, because a device with a REN value of 1 is equipped with a ringer circuit of higher impedance than one with a REN value of 4, it needs less ringing current to energize the sounder or ring detect opto-coupler and thus can share the telephone line with more devices because the available current is shared more evenly.

In the United Kingdom, the maximum REN available to each telephone line is 4.
This means that any number of devices can be connected in parallel to the wall socket as long as the total REN does not exceed 4.
In practice, things are not so simple - in the UK, only products such as CLI can have a REN of 0 and most simple devices like modems or telephones have a REN value of 1.
This effectively restricts the maximum number of attached devices to 4.
However, because in many cases products actually have a REN value which is less than 1, which means that for practical purposes more than four items can be connected. This however is frowned on by the network operators because if too many devices are attached, the ring signal becomes unreliable, resulting in devices failing to respond.


If you've got your Sky box, ADSL modem, answer machine, fax and a couple of phones all plugged in, you're going to be getting very close to it.

shellsuit

Conor wrote: »

Just a point.

There is a thing called the REN (Ringer Equivalency Number) value which is important. Everything you plug into the phone line has a REN number and the total for everything plugged into the same phone line (that's everything on the same phone number) mustn't exceed 4 otherwise you start having a lot of problems.

It had been fine for months though, nothing had changed, nothing had been moved/switched/knocked, that's why I was baffled when I knew people were ringing but my phone wasn't ringing at this end.

Conor_3

Nothing needs to necessarily change at your end. You could be on the marginal tipping point and all it needs is a reduction in the conductivity of the phone line caused by a bit of corrosion on the terminals in the street cabinet and that could tip it over.