Major Problem with Laptop / Vista Update

Mrs_PI

Hi

Hoping someone can help me out here. My husband has an Acer laptop running Vista, but it recently updated with service pack 1 I think and now it will not boot up at all.

It will not start at all even when repeatly pressing the F8 ( i think ) at start up. Took it to PC World where it was brought and they said the service pack had !!!!!!ed loads of lap tops and he would have to contact Microsoft for a fix. :mad:

He has done that and they have been no help at all, Acer will charge him £50 for a set of disc to try and repair the damage done.

So my question is:
- What can we do to fix it ?

My hubbie knows more than the basic stuff but this has got him vexed!

Any help would be really most welcome

Thanks in advance

banger9365

have you got any discs that came with the laptop or any recover disc that you mite have made when you first turned it on when you first got it

totalsolutions

SP1 should roll back if it cannot install correctly, that does not help, I heard of a ms patch available will look it up later tomorrow/er today

Mrs_PI

Downloaded the programme, and can get an option to go into safe mode etc etc, but it just wont :-(

My husband is really begining to lose his temper as all his stuff is on there. He didn't make a back up ( yes he is a dim wit ) just never got round to it, but at this moment its a heavy papeerweight

Correct me if I am wrong but if the fault is with the pack Microsoft released then why are they not responsible for the damage?

Any other help would be good. PLEASE

[Deleted User]

Can you describe exactly how far you get on start up?

Have you tried pressing F5 instead of F8?

Mrs_PI

Yes he has tried F5

Windows logo screen appears briefly, then pc crashes to blue screen :mad:

[Deleted User]

Can you write down the details of the bluescreen and post them here?

Mrs_PI

Yeah its says

STOP 0X0000C1F5

then repeated 4 times is

0X00000000

[Deleted User]

http://bsods.com/content/windows-vista-and-stop-0x0000c1f5-linux-anyone

You'll have to follow the instructions in this if you want to do it without formatting and losing your files.

Mrs_PI

Thanks will give it a go, fingers crossed :rotfl:

Mrs_PI

Just read thru instructions, just one snag, no vista disc available as windows pre-installed and no access to vista any other way!:mad: